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    Manager, Collections - San Antonio, United States - Conn's

    Conn's
    Conn's San Antonio, United States

    1 week ago

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    Description
    Job Description

    Overview: Incumbent will be primarily responsible for managing and reporting of various reconciliation processes,
    communicating trends to leadership, and identifying procedural deficiencies that may impact Collections processes
    and/or delinquency.

    Key Duties & Responsibilities: The Manager, Collections Operations responsibilities include, but are not limited
    to:
    • Provide management and oversight of day-to-day operations performance to Collections Specialists
    • Training and development of direct reports
    • Creating and/or maintaining reporting and oversight of Collections-related processes such as data transfers,
      workflows, notifications, and operational SLAs.
    • Maintaining interdepartmental communication, as it relates to Collections processes
    • Communicating identified, trends, risks, and/or procedural gaps to leadership
    • Handling escalated disputes from various departments determining the proper path for resolution and
      delegating to the proper subordinate monitoring completion
    • Identifying audit needs and distribution of volume to direct reports
    • Assisting with the implementation of new processes, including design and testing
    Required Experience
    • High school diploma or GED
    • 2+ years Contact Center experience
    Preferred Experience
    • Associate's or Bachelors' degree preferred
    • 1+ years leadership experience
    Skills & Abilities:
    • Organized and detail-oriented
    • Excellent analytical skills
    • Able to multi-task and shift priorities, as required
    • Strong communication skills (verbal and written) and ability to communicate with individuals at all levels of
      the organization
    • Professional in appear and manner
    • Ability to work a full-time schedule, including evenings, weekends, and holidays, as needed
    • MS Office (Word, Excel, Power Point, Visio)
    • Microsoft SQL Server Management Studio
    Working Conditions:
    • Work is performed in a call center environment and may require prolonged periods of sitting/standing
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