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    Manager, Collections - San Antonio, United States - Conn's HomePlus

    Conn's HomePlus
    Conn's HomePlus San Antonio, United States

    2 weeks ago

    Default job background
    Description

    Overview: Incumbent will be primarily responsible for managing and reporting of various reconciliation processes,

    communicating trends to leadership, and identifying procedural deficiencies that may impact Collections processes

    and/or delinquency.


    Key Duties & Responsibilities: The Manager, Collections Operations responsibilities include, but are not limited


    to:

    • Provide management and oversight of day-to-day operations performance to Collections Specialists
    • Training and development of direct reports
    • Creating and/or maintaining reporting and oversight of Collections-related processes such as data transfers,workflows, notifications, and operational SLAs.
    • Maintaining interdepartmental communication, as it relates to Collections processes
    • Communicating identified, trends, risks, and/or procedural gaps to leadership
    • Handling escalated disputes from various departments determining the proper path for resolution anddelegating to the proper subordinate monitoring completion
    • Identifying audit needs and distribution of volume to direct reports
    • Assisting with the implementation of new processes, including design and testing

    Required Experience

    • High school diploma or GED
    • 2 years Contact Center experience

    Preferred Experience

    • Associate's or Bachelors' degree preferred
    • 1 years leadership experience

    Skills & Abilities:

    • Organized and detail-oriented
    • Excellent analytical skills
    • Able to multi-task and shift priorities, as required
    • Strong communication skills (verbal and written) and ability to communicate with individuals at all levels ofthe organization
    • Professional in appear and manner
    • Ability to work a full-time schedule, including evenings, weekends, and holidays, as needed
    • MS Office (Word, Excel, Power Point, Visio)
    • Microsoft SQL Server Management Studio

    Working Conditions:

    • Work is performed in a call center environment and may require prolonged periods of sitting/standing
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