Christopher Carlson

With 10+ years of experience, I am confident that my experience makes me an ideal fit for the Regional Director of Operations at Community Psychiatry. As a reliable and effective leader, I bring a vision-driven approach to decision making, strategic planning, and tactical implementation.

• Led activities as a vendor to lead multiple clinics with various teams and doctors resulting in varied increases of patients as well as improved AR collections.
• BPO management resulting in more efficient processes saving on vendor FTE’s by 33%. 
• Saved $150K+ a month through IVR enhancements and capacity planning.
• Achieved reduction in staff by 16 through process improvements.
• Drove $1.5M+ in savings annually through my project efforts.
• Directed largest training site in nation with 1.1K staff yearly across seven segments.
• Delivered material for trainers nationally, increasing adaptation 133%.
• Reduced error rate by 300% resulting in ability to focus even more on soft skills.

Master's in Business Administration

Black Belt in Lean Six Sigma