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Sales Coordinator - Lubbock, United States - TAJ HOSPITALITY
Description
Job DetailsJob LocationTAJ Hospitality ManagementWe do that by combining our 45 years of experience in the hospitality industry, our homegrown values, and our dedication to quality to give you an unforgettable experience youll want to enjoy again and again.
Whether you need a home away from home during an extended stay or space for the whole family while you all enjoy a football game at Texas Tech University, we have the perfect place for you.
With twelve hotels to choose from and more on the way we offer a wide variety of amenities, locations, and prices to fit your ideal stay.
At TAJ Hospitality Management hotels, you truly are our guest.Let us welcome you into our home and share with you all the fun and excitement Lubbock has to offer.
JOB DESCRIPTIONSummary/Objective The Sales Coordinator is critical to our business success from a financial and guest experience perspective.This position will work with every department on property as well as with our customers throughout their journey from inquiry to securing the desired arrangements all the way through the execution of the program.
The primary responsibility of this role will be to provide administrative support for the Area Sales Teams over a portfolio of six to eight branded hotel properties from economy to select service to extended stay.
Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Prepare and edit internal/external correspondence, presentations, proposals, contracts, and other documents for up to three sales professionals.
Process group and corporate reservations, confirmations, cancellations, special handling of alerts and amenities as needed.
Generate weekly, monthly and quarterly sales reports.
Complete distribution of Banquet Event Orders (BEOs) and daily reports.
Attend and participate in all required meetings.
Answer all incoming inquiry calls for six to eight branded properties.
Log all communication in hotel sales system.
Greet sales clients and prospects and give site tours, if necessary.
Handle contracts and inquiries, both for tentative and definite groups.
Input individual and rooming list reservations.
Generate invoices for deposits and prepayment.
Distribute group arrival reports to all properties.
Prepare and present weekly BEO and Group meetings.
Return calls for all voicemails within designated timeframe during business hours.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice QualificationsBusiness/Personal SkillsWell organized and able to prioritize in a busy environmentProven ability to communicate both verbally and in writing in English (bilingual a plus)Possess exceptional phone etiquette skillsAdaptable and able to learn new skills and tasks effectivelyProficient computer skills and knowledge in Microsoft Office products, Opera, FOSSE, Salesforce, Hotel SalesPro and other programs as needed.
Maintain regular attendance in compliance with TAJ Hospitality Management standards.Maintain high standards of personal appearance and grooming.
Must be able to maintain confidentiality of information.
Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical DemandsThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear.The employee is frequently required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and to occasionally lift office products and supplies up to 20 pounds.
Position Type and Expected Hours of WorkThis is a full-time position. Days and hours of work area standard Monday through Friday week with a 1-hr lunch. This position can require long hours and weekend work.TravelTravel is primarily local during the business day, however some out-of-area/overnight travel may be expected.
Required Education and ExperienceHigh School Diploma, a GED Equivalent or a minimum of three continuous years of work experience.
Previous hotel/sales and events supportPrevious phone experienceOpen to constructive feedbackHistory of working in a team environment and developing working relationshipsAdditional Eligibility QualificationsValid Driver License and access to personal vehicle.
