Customer Service Representative - Hockley, United States - Sutong Tire Resources Inc

Description

:

Job Responsibilities:

• Successfully handles incoming calls for the company within established timeframes
• Coordinates all documentation on export and domestic orders and arrange emergency shipments to meet customer needs
• Effectively receives, processes, and monitors customer orders from inception to delivery while working and communicating with logistics, purchasing, accounting and sales departments
• Provides clerical, organizational, and office support to the distribution center and handles requests from customers, corporate office, and warehouse team members.
• Ensures current and future needs and issues are addressed to customer's satisfaction
• Performs a variety of duties including the entry and processing of orders, cancellations, modifications, product specifications, and other requirements.
• Ensures that customer data and orders are accurate and up to date in the database
• Utilizes conflict resolution skills to respond to customer inquiries and concerns courteously and accurately.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions to resolve issues.
• Perform root cause analysis on failures with appropriate escalation to correct the situation and avoid issues in the future
• Participates in customer complaint investigation and resolution
• Enters credit request into system and updates prices, pending orders lists and shipments information as needed.
• Proofreads fellow team member's outputs and contributes to team effort.
• Maintains existing customer data and sales reports
• Other duties, tasks, and responsibilities that may be assigned at any time.

Requirements:

Skills and Qualifications:

• High School Graduate or General Education Degree (GED)
• Minimum one year experience in data entry
• Strong oral and written communication skills
• Proficiency in Microsoft Office Suite
• Strong organizational, timemanagement, and project management skills with the ability to work in a highvolume environment
• Energetic, selfstarter, able to prioritize, multitask, and work independently in a fast paced and frequently changing environment while also able to work as a team.
• Strong analytical and reasoning skills with the ability to pay strong attention to detail for accuracy and meet deadlines.

Physical / Mental Requirements:

• Requires clear vision, standing, walking, and prolonged periods of sitting at a desk and working on a computer

Work Environment and Job Location:

• This position operates in an office setting at our corporate office.
• Corporate office is located at 33402 Highway 290 Hockley, TX 77447

Sutong Tire Resources Offers:

• Competitive Pay (commensurate with experience and ability)
• 100% paid employee only medical
• Additional optional benefits family medical, dental vision
• Personal Time Off
• Growing company with opportunity to accelerate your career

Schedule:

M-F, 8-5pm

Full-Time, non-exempt

On-site position