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    Client Services Supervisor - Dallas, United States - Veritext Legal Solutions

    Veritext Legal Solutions
    Veritext Legal Solutions Dallas, United States

    2 weeks ago

    Default job background
    Regular Full time
    Description

    Overview:

    Providing our clients with exceptional service is the foundation of our business. The Client Services Supervisor will drive day-to-day operations, proactively manage client requests and issues on cases and litigation matters while inspiring their team members to work together to exceed our clients' expectations.

    What you'll do:

  • Maintain a culture committed to providing exceptional customer service to support our business objectives and growth
  • Manage the day-to-day tasks and workload for members of the Client Services team
  • Provide support to team members as needed and hold them accountable to all standards and best practices, following disciplinary procedures when necessary
  • Develop team members by providing feedback and guidance; ensure they are engaged and progressing along a path of growth opportunities
  • Ensure timecards are completed accurately and on time for the processing of payroll
  • Ensure all client requests received via email and/or phone queue are met in a timely, pleasant and professional manner
  • Communicate professionally with clients, subcontractors and team members to ensure proper execution of all aspects of upcoming jobs are met
  • Resolve issues and escalate as needed to ensure prompt and accurate resolution

    • Who you are:

  • 1-3 years of hands-on management experience
  • Customer service oriented with strong interpersonal skills
  • Ability to analyze workflow and effectively lead a team to meet clients' needs
  • Ability to manage internal and external issues with grace and solve problems creatively
  • Must possess excellent written and verbal communication skills
  • Prior knowledge of and experience working in the legal and/or customer service industry is preferred

    • If you don't meet 100% of the above requirements, please consider applying. We are willing to train and coach the right person to be successful in this opportunity.

    Benefits:

  • Competitive compensation and total rewards package
  • Comprehensive medical, dental and vision insurance
  • Hybrid work structure (two days in the office, three days working remotely)
  • Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
  • Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
  • Matched 401(k) to help you save for your future
  • Pet insurance to help your pet(s) live a long and happy life
  • Flexible Spending Accounts (healthcare, dependent care, transit & parking)
  • Company-paid life insurance as well as short-term and long-term disability insurance
  • Learning and development opportunities to advance both personally and professionally
  • Veritext Summer Camp – a fun-filled culture building and learning experience
  • Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more
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