Field Service Supervisor - Dallas, United States - Thermo Fisher Scientific

Description

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.

Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division

This role sits within our Unity Lab Service (ULS) organization, which provides a single source for integrated lab service, support, and supply management.

Our customized service offerings and outstanding services have the flexibility and experience to uniquely address our customer's business needs.

Whether they are looking to arrange for service on a single instrument or are seeking resources to handle entire labs, there is a solution to meet their business requirements.

Discover Impactful Work:

This Field Service Supervisor is responsible for providing day to day management to a dedicated team of engineers, support and guide the team to meet customer and service region objectives, and works closely with the Sr.

Region Service Manager to manage all aspects of field service support and customer relationship management in the region.

In addition, the successful candidate will coach and mentor his/her team and may also deliver complete services including installation, repairs, preventative maintenance, and instrument qualifications.

Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, drive focus and improve customer delivery and overall experience and be eager to drive growth.

Products this position would support:
Chromatography and Mass Spectrometry

Trace Elemental

Territory:
Central Region and is more focused on the Northern TX, OK area.

Dallas/Fort Worth, TX area is helpful


A day in the Life:
Manage and direct the activities of a dedicated team of service employees within the assigned area of responsibility
Conduct performance reviews for direct reports and recommend salary adjustments.
Coach, mentor, and perform (if needed) on-site installation, repair, maintenance, qualification, and validation
Must be client-focused, working in conjunction with other ULS teams and Sales
Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
Analyzes Chemistry reports of technical problems to recommend modifications to eliminate future problems
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Ensure accuracy of customer database and customer billing information
Assist Sr Region Manager to establish and implement both strategic and tactical service business plans
Assist to manage the selection, hiring, and training of new employees
Assist to drive effective processes to expand product and service sales
Lead/participate in PPI project teams as identified to improve business performance.
Other duties may be assigned


Keys to Success:
Minium Education
Bachelor's Degree in Chemistry, Sciences or related field
Minimum Experience
5+ years hands-on experience working with analytical instrumentation, preferably as a Service Engineer

Knowledge, Skills, Abilities
Proven success as a Mentor for CMD; certified Mentor via TMC
Effective communication skills and establishing good customer rapport are essential
Ability to prioritize service requests and produce clear and concise documentation
Must be available to travel overnight up to 50% within the territory or other areas as required
Ability to work independently within a customer location

Physical Requirements / Work Environment
Ability to safely lift and carry 25-30 Lbs continuously throughout the day; 50 Lbs with assistance on occasion. .
Ability to bend, squat, stretch, and reach on a daily basis in a service function.
Maintain a valid driver's license and safe driving record.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. We offer employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us.

As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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