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    Unit Manager, Customer Care - Charlotte, United States - Piedmont Airlines

    Piedmont Airlines
    Piedmont Airlines Charlotte, United States

    3 weeks ago

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    Description


    _We can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

    _
    At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners.

    To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Care in our Ground Handling Department.

    The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures, in a unit where the focus is on assisting passengers with boarding flights.

    The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Department Manager, Customer Care.


    Essential Duties:

    • Keep both the company goals and customer expectations in mind when overseeing daily operations
    • Coach and provide career development to the staff
    • Correct non-compliant behavior and impose corrective action as required
    • Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
    • Manage the operational activities of the department in accordance with established policies and procedures
    • Manage a team with varied duties to include supervisors and agents
    • Administrative duties to include daily/weekly/monthly reports
    • Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees
    • Conduct employee performance reviews

    Job Qualifications and Competencies:

    • Proven success as a Team Leader with ability to preplan manpower and equipment
    • Ability to work independently, set and meet own deadlines
    • Ability to work well with all levels of management and support staff
    • Able to defuse conflicts among team members
    • Familiarity with Microsoft Office Suite
    • Prior experience with internal controls processes for accountable items

    Preferred Qualifications:

    • Two (2) years of supervisory experience in both Ramp and Customer Service
    • Working knowledge of Airport Operations Area (AOA) environment
    • Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)
    • Bachelor's Degree in Aviation, Business, or related field

    Work Environment:

    • Use of computers and other office equipment
    • Airport terminal environment, subject to varied weather conditions and elevated noise levels
    • All shifts including weekends, nights, holidays and/or irregular shifts

    Physical Requirements:

    • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
    • Handle objects up to 70 pounds
    • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

    The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position.

    Duties and expectations are subject to change as needed.

    _Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required.

    We also require proof of high school or GED completion. Minimum 18 years of age._
    Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
    M/F Disabled and Vet EEO/AA Employer

    _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    _ _​_

    _In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.

    _

    Job Application Deadline:
    May 8, 2024

    Please note:
    Application deadlines occur at midnight on the posted day.

    Please plan to have your application to us before 11:59pm the day before the posted deadline to ensure we receive it.


    Our team is a diverse group of people, all with a passion for aviation.

    We strive for excellence, and recognize that everyone – no matter which job title they hold – is responsible for our success.

    We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.
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