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    Customer Care Coordinator - Charlotte, United States - Service Company

    Service Company
    Service Company Charlotte, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Are you interested in working for a company that makes a difference in peoples lives? Do you want to work for a company that values its employees and supports professional development?

    A Day in the Life of a Customer Care Coordinator:
    • Customer Service
      • Answer incoming phone calls and respond to emails.
      • Request and respond to customer feedback and reviews.
      • Keep customers informed of the status of their jobs.
    • Operations
      • Scheduling.
      • Help coordinate with office staff on job deadlines and priorities.
      • Estimate incoming jobs, invoice completed jobs and deposit payments
      • Follow up with contractors and insurance adjusters to obtain estimate approvals.
      • Keep job database updated real-time.

    What We are Looking for in You:
    • Experience as an Office Manager and/or Administrative Assistant.
    • Experience working with contractors and billing insurance companies a plus (but not required).
    • Proficiency in Microsoft Office (Excel, Word, Outlook).
    • Ability to work efficiently and effectively in a team environment.
    • Attention to detail and accuracy.
    • Solid multi-tasking ability, prioritizing skills, and attention to details.

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