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    patient care coordinator float - Charlotte, NC , USA, United States - Carolinas Center for Oral & Facial Surgery

    Carolinas Center for Oral & Facial Surgery
    Carolinas Center for Oral & Facial Surgery Charlotte, NC , USA, United States

    3 weeks ago

    Default job background
    Description
    Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and you accrue up to four weeks of vacation in your first year alone

    *Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship's evaluation of pay, which is a consideration of job experience, certifications, etc.*

    The continuation of providing an amazing patient experience is the responsibility of the Patient Care Coordinator Float, who also coordinates activities in the check-in/check-out areas. This position thrives by adopting a very methodical and precise approach to data entry and record keeping. It places an emphasis on fostering communication within the Practice and carries out administrative tasks pertaining to patient relations. The Patient Care Coordinator Float will pivot to cover wherever there is an administrative need.

    Here are some of the job duties you will perform:
    • Provide oversight of the waiting area, greet patients as they arrive, and get them ready for their appointment.
    • Update patient records, obtain new/updated insurance information, prepares patient chart and notify clinical team of patient arrival .
    • Keep the clinical team updated on the daily schedule and maintain efficient Practice flow.
    • Answer incoming calls, take & relay messages, reschedule appointments as needed, answer general questions, and return missed calls.
    • Assists with preparation, storage, and maintenance of Practice records and reports.
    • Verifies all information on the patient charts during the checkout process, obtains missing information as needed.
    • Assists with end of day filing of medical records; verifies all paperwork is secured in chart.
    • Performs end of day financial task (end of day balancing).
    • Performs patient check out (obtaining/verifying insurance information, financial arrangements, collects fees, files pre-treatment estimates, balance collections, etc.).
    • Assists with preparation, storage, and maintenance of Practice records and reports.
    • Verifies all information on the patient charts during the check out process, obtains missing information as needed.
    • Assists with end of day filing of medical records; verifies all paperwork is secured in chart.
    • Performs end of day financial task (end of day balancing).
    • Performs patient check out (obtaining/verifying insurance information, financial arrangements, collects fees, files pre-treatment estimates, balance collections, etc.).
    To be considered for this role, you need to have the following qualifications:
    • Associate degree or a high school diploma and relevant experience (minimum of 2 years in a customer service role)
    • Prior dental or medical front office experience
    • 2-3 years clerical experience
    • Electronic medical record experience and proficient with technology
    • Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
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