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Customer Care Specialist - Charlotte, United States - Sunbelt Rentals
Description
Location:
Location:
Customer Care Specialist in Charlotte, NC at Sunbelt Rentals **Location:**
**Experience:**
Not Specified **Job Description**
**Join Our Team**
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities
**JOB DESCRIPTION SUMMARY**
Position Responsibilities:
Provides responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals
Qualifies inbound customer contacts to understand projects and explain what equipment would best help to successfully complete the project safely and efficiently
Builds relationships with customers to make them feel important and their business appreciated to ensure return business
Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups in relation to our Tool Rental Fulfillment Center (TRFC) and support of the Retail Service Centers (RSC)
Meets, greets, and services walk-in customers at the Tool Rental Fulfillment Center
Assists with training customers and Sunbelt personnel on the safe and efficient operation of rental tools
Maintains open communications with the local General Tool branches and RSC to coordinate the fulfillment of orders and other operational aspects of the business
Maintains an open communication channel between the Customer Care department and the other departments within the TRFC
Always displays a positive and enthusiastic attitude with our customers
Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
Makes recommendations for improvement of all existing processes and procedures
Requirements:
Education & Experience:
Excellent interpersonal, written, and oral communication skills
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
Must be a strong team player and enjoy supporting others to get things done
Must display a positive, enthusiastic, helpful and professional attitude at all times
Strong PC systems and typing skills (CRM, email, chat)
Previous experience in a call center customer service role preferred
Working knowledge of Sunbelts point of sale system, Wynne or AS400 preferred
Previous equipment rental or construction industry experience preferred
Physical Demands:
Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelts safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.
*The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.*
***Sunbelt Rentals is an Equal Opportunity Employer Minority/Female/Disabled/Veteran and any other protected ground***
**Gear up for an exciting career**
**If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.**
