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Client Care Specialist - Charlotte, United States - Equitable Services
Description
At Equitable, our power is in our people.We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking.
Are you ready to join an organization that will help unlock your potential?This role is located in Charlotte, NC and is on a Hybrid schedule.
Department hours are 8:30 AM ET - 5:00 PM ET.Overtime may be required to complete calls in queue post-5:00 PM ETRetain Equitable's annuity contract holders through handling inbound calls looking to transfer their contract to a third-party providerExpected to answer between 15-25 calls per day and make outbound calls as neededExpected to used de-escalation techniques when speaking with displeased clients and/or external advisorsThis position is highly customer centric; evidence of telephonic sales, face-to-face sales, and/or customer service experience is highly desirableExperience with selling/servicing variable annuitiesThe base salary range for this position is $46,000-$65,000.
Actual base salaries vary based on skills, experience, and geographical location.In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities.
Eligibility for these programs depends on level and functional area of responsibility. For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.Equitable Pay and Benefits:
Equitable Total Rewards Program#LI-HYBRIDQualificationsRequired QualificationsFINRA Series SIE, 6 and 6- OR - 7 and 65Resident State Variable Annuities license2+ Years experience in Financial Services Industry1+ years Sales/ Conservation experience Preferred QualificationsBachelor's degree preferredIndustry product knowledgeSales and/or telephonic salesCustomer facing Sales experience- Financial preferredStrong knowledge of Retirement/ Annuities Products
Communicating Complex Concepts:
Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience
Effective Communications:
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Financial Services Industry:
Knowledge of financial services industry trends, directions, major issues, regulatory considerations and trendsetters; ability to provide specific financial advice to clients
Managing Multiple Priorities:
Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation
Strategic Sales Planning:
Knowledge of sales principles, processes, techniques and tools; ability to develop sales plans that are future-oriented, support business strategy and reflect understanding of emerging, as well as existing, opportunities and markets
Diversity, Equity and Inclusion:
Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change.
ABOUT EQUITABLEAt Equitable, we're a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently - where everyone is a leader.We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
NOTE:
Equitable participates in the E-Verify program.
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at or email us at
