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    Front Desk Agent - Arlington, United States - Esperanto

    Esperanto
    Esperanto Arlington, United States

    1 week ago

    Default job background
    Description

    Esperanto Development LLC. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Esperanto Development achieves superior operating results through its strong commitment to guests, associates, and owners.

    Essential Duties and Responsibilities

    As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

    Act in accordance with all security and emergency procedures and manage the instigation of these, as required

    Ensure that all Guest complaints managed, recorded, and resolved promptly

    Support the Night Auditor with all Front Desk and accounting related duties

    Produce nightly reports, as required

    Inform Departments of special requests, early/late departures, room changes and other Guest requests

    Maintain good communication and work relationships in all hotel areas

    Act in accordance with fire, health and safety regulations and follow the correct procedures when required

    Serve your role and Team in an environmentally-conscience manner.

    Required Skills and Requisites

    Job Requirements

    Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:

    Positive attitude and good communication skills

    Commitment to delivering a high level of customer service

    Excellent grooming standards

    Flexibility to respond to a range of different work situations

    Flexible work schedule Day Shift and Night Shift

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    Two years Front Desk experience

    Knowledge of the hospitality industry

    High level of IT Proficiency

    Able to speak and understand Spanish

    Esperanto Developments, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.

    Esperanto Development LLC is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

    Esperanto Development policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

    Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

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