Front Desk Agent - Silver Spring, United States - ONQUEST

ONQUEST

Verified Company

Silver Spring, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings.

Our mission is to create the most hospitable experience for our associates, residents and clients.

Position Requirements

Weekend and Holiday availability
Excellent verbal and written communication skills
Excellent problemsolving skills
Takes pride and ownership in the position and property
Ability to listen and react quickly to residents' and guests' requests in a genuine manner
Have at least two year of hospitality experience
Possess amazing interpersonal skills and exceptional guest service abilities
Be organized, proactive, productive and selfmotivated showing a positive attitude
Maintain a neat and professionally wellgroomed appearance
Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

Greet and direct residents and visitors with a pleasant attitude
Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
Cultivate and retain cohesive relationships with residents, vendors and contractors
Professional telephone etiquette and message delivery
Accurately log guest packages, ensure timely delivery and perform package inventory audits
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Walk the premises to ensure the highest standards are being met
Perform all other duties as assigned
Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

Experience in hospitality or upscale customer service or retail
Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Job Types:
Full-time, Part-time

Benefits: