Front Desk Agent - Bethesda, United States - ONQUEST

ONQUEST
ONQUEST
Verified Company
Bethesda, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Part time
Description
Front Desk Agent

Position Requirements

  • Excellent verbal and written communication skills
  • Excellent problemsolving skills
  • Takes pride and ownership in the position and property
  • Ability to listen and react quickly to residents' and guests' requests in a genuine manner
  • Have at least two year of hospitality experience
  • Possess amazing interpersonal skills and exceptional guest service abilities
  • Be organized, proactive, productive and selfmotivated showing a positive attitude
  • Maintain a neat and professionally wellgroomed appearance
  • Think clearly, quickly and efficiently and make concise decisions even under pressure
Main Responsibilities

  • Greet and direct residents and visitors with a pleasant attitude
  • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
  • Cultivate and retain cohesive relationships with residents, vendors and contractors
  • Professional telephone etiquette and message delivery
  • Accurately log guest packages, ensure timely delivery and perform package inventory audits
  • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • Assist in the scheduling and completion of all amenities' requests including local transportation, residents' moveins, dinner reservations, pet walking, drycleaning pickups and dropoffs, event planning, grocery and package delivery, housekeeping, etc.
  • Ability to maintain confidentiality
  • Walk the premises to ensure the highest standards are being met
  • Perform all other duties as assigned
  • Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

  • 3 years' experience in Hospitality/Upscale Hotel
  • 3 years' experience in luxury busy retail environment
  • Must have experience delivering exceptional service
Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.


Job Types:
Full-time, Part-time


Benefits:


  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Every weekend
  • Holidays
  • Morning shift

Work setting:

  • Inperson

Experience:


  • Hotel experience: 2 years (preferred)
  • Concierge: 1 year (preferred)
Customer Service: 1 year (preferred)

  • Front desk: 1 year (preferred)
  • Hotel &
Accommodations Concierges: 1 year (preferred)


Work Location:
In person
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