- Embody Live Oak's core values.
- Demonstrate a deep understanding of Live Oak's loan products and procedures across alldivisions of the bank.
- Efficiently manage inquiries and requests related to the loan onboarding and servicing.
- Use sound judgment and innovation to uphold the integrity of the bank's financial data byaccurately maintaining loan records in the core system.
- Collaborate with bank personnel to maximize client service and mitigate potential risk to thebank through creative problem solving.
- Take ownership of primary responsibilities and pursue them with enthusiasm.
- Oversee and coordinate the onboarding of all new loans and leases to the core system withpromptness and accuracy.
- Review and approve the allocation of funds at the time of loan funding and facilitateappropriate general ledger balancing entries for all closing costs and fees.
- Manage inquiries brought forth by loan personnel, legal counsel, and customers regardingpayments, disbursements, payoffs, modifications, loan documents, and reconciliations.
- Effectively analyze and interpret complex loan documents while adhering to the parametersof the core system and established banking procedures.
- Manage daily data syncs between loan core system and customer relationship managementplatforms.
- Direct all aspects of the loan and lease payoff process including the preparation of payoffstatements and allocation of funds received.
- Update core interest rate configurations through daily research and tracking of variouspublished index values.
- Facilitate loan and lease related electronic funds transfer requests including disbursements,payments, deposits, and refunds.
- Facilitate the internal transfer of funds through Live Oak Bank accounts per the servicingrequirements of Renewable Energy, Government Contracting, Specialty Finance, andAgriculture loans.
- Analyze daily activity reports to identify and execute actionable changes in the core system.
- Manage the preparation and distribution of monthly loan and lease billing invoices.
- Update critical core data to align with approved loan modification documents.
- Collaborate with various other departments around the bank to complete reconciliations andtroubleshoot discrepancies.
- Use sound judgement.
- Comply with Federal, State and SBA Regulations.
- Ability to work independently while also being a team player.
- Shows adaptability and support for changes to improve organizational effectiveness.
- Communicates clearly and thoughtfully, demonstrating empathy in teamwork.
- Gets positive results by taking personal responsibility for actions and team outcomes.
- Curates and maintains a depth of knowledge and skill to perform one's job effectively.
- Provides customers with a personalized experience to achieve exceptional outcomes.
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Loan Operations Specialist - Wilmington, United States - Live Oak Bank
Description
About UsLive Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America's Small Business Bank.Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money.
At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company.Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.
How This Role Impacts Live Oak and its PeopleAs a Loan Operations Specialist at Live Oak Bank, your role is crucial in safeguarding the accuracyand integrity of our core data through your advanced knowledge of Live Oak loan products, policies,and procedures while maintaining a meticulous attention to detail.
What You'll Do at Live OakHow You'll Do It
Communicate and Collaborate
Know Your Business
Live Oak Bank, we are passionately focused on creating an inclusive and genuine environment We encourage you to apply for roles that you believe you'd be a great fit for, even if you feel your past experience does not perfectly match every requirement. As we continue to grow, our People Team will match the skillsets of current and prior applicants with open roles within our organization. As we say at Live Oak, "Paint the Target" and go after your goals" The base pay range for this position is $ $43.27 per hour. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate's salary is determined by several factors including travel, relevant work experience or skills and expertise.
Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.