- Shows adaptability and support for changes to improve organizational effectiveness.
- Communicates clearly and thoughtfully, demonstrating empathy in teamwork.
- Gets positive results by taking personal responsibility for actions and team outcomes.
- Curates and maintains a depth of knowledge and skill to perform one's job effectively.
- Provides customers with a personalized experience to achieve exceptional outcomes.
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Associate Deposit Operations Specialist - Wilmington, United States - Live Oak Bank
Description
About UsLive Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America's Small Business Bank.Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money.
At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company.Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.
How This Role Impacts Live Oak and its PeopleWe are on a mission to be America's small business bank. Our deposits help fund loans for small businesses across the country. As an Associate Deposit Operations Specialist, you help fuel the growth of small businesses.The Associate Deposit Operations Specialist is responsible for all deposit operational activity for the bank including account maintenance, money movement, and reconciliation.
This position promotes business for the bank by maintaining relationships with internal and external bank customers.The Associate Deposit Operations Specialist is a designated essential employee and may be required to be available after hours, and to work either in the office or remotely during inclement weather or a disaster scenario.
What You'll Do at Live OakMaintain knowledge and understanding of bank policies and proceduresProcess ACH transactions, ACH returns and ACH files using various banking platforms within the governance of NACHA rules and guidelinesOpen collateral and bank-controlled accounts per requirements of the lending relationshipMaintain and update account holder information across multiple banking systemsResearch and resolve deposit account and general ledger reconciliation differencesMonitor and review online deposit applications to ensure accurate documentation has been obtainedMonitor and address all exception items including non-post, stop pays and NSF transactionsHandle incoming and outgoing wire requestsIssues and maintains debit cardsHandles debit card disputesAdhere to all regulatory requirements and trainingHow You'll Do It Organize, plan, and prioritizeApply knowledge of deposit products, services, rules, and regulationsPay close attention to detail to ensure accuracy and to minimize mistakesTake steps to reduce adverse effects and mitigate riskEffectively communicate with others and adapt communication style as neededDemonstrate willingness to learn, accept feedback, improve, and adapt to changeFollow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering or other unlawful activitiesRequired and Preferred ExperienceA minimum of two years banking experience strongly preferredBachelor's degree or equivalent industry experience requiredKnowledge of banking regulations preferredTo Thrive at Live OakGravitate to GrowthCommunicate and Collaborate
Know Your Business
Live Oak Bank, we are passionately focused on creating an inclusive and genuine environment We encourage you to apply for roles that you believe you'd be a great fit for, even if you feel your past experience does not perfectly match every requirement. As we continue to grow, our People Team will match the skillsets of current and prior applicants with open roles within our organization. As we say at Live Oak, "Paint the Target" and go after your goals" The base pay range for this position is $ $31.25 per hour. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate's salary is determined by several factors including travel, relevant work experience or skills and expertise.
Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.
Associate Deposit Operations Specialist professionals in Wilmington
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dylan gooding
Alumni at Appalachian State University