Operations Support Specialist - Wilmington, United States - State of North Carolina

State of North Carolina Wilmington, United States

2 weeks ago

Description

Salary: $ $20.00 Hourly

Location : Wake County, NC

Job Type: Temporary Full-Time

Job Number: 22699

Department: Office of State Human Resources

Division: Temporary Solutions

Opening Date: 05/17/2024

Closing Date: 5/28/2024 5:00 PM Eastern

Job Class Title: Administrative Specialist II

Position Number: 22699

Section: Boards and Commissions

Work Location: State Board of Elections

Salary Grade: TS

Description of Work

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit

Visit for employment information.

Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporaries are limited to one NC State Government temporary assignment at a time.

Individuals hired in a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.

This temporary position is located in Raleigh - Wake County.

Job Order Hourly Rate of Pay: $20.00 (Based on education and/or years of relevant work experience reflected on the application).

This temporary position will be assigned to Boards and Commissions. This position is located at 430 North Salisbury St, Raleigh, NC

The purpose of the Operations Support Specialist is to provide tier 1 services to the agency This involves reviewing and responding to inquiries and public feedback while escalating complex inquiries and concerns to the respective agency division Tasks include receiving incoming documentation, emails, phone calls, and walk-in traffic while providing the necessary direction and/or troubleshooting service
• Voter Registration o Open and date stamp voter registration forms o Sort forms by county o Scan forms into county database o Prepare forms for mailing to respective county o Assist in filing voter registration form orders for county boards of election and voter registration drives o Prepare voter cancellation lists for county distribution in support of list maintenance processes
• Phone calls o Receive phone calls from the public o Provide tier 1 responses for topics such as voter registration, precinct locations and hours of operation, absentee ballot procedures, and campaign finance o Escalate tier 2 or tier 3 questions to the appropriate division based on provided guidelines
• E-mails o Monitor e-mail inboxes including Admin, Absentee, Voter ID, and General Elections o Provide tier 1 responses for topics such as voter registration, precinct locations and hours of operation, absentee ballot procedures, and campaign finance o Escalate tier 2 or tier 3 questions appropriate division based on provided guidelines
• Ticket routing o Route tickets in a help desk environment to the appropriate division based on provided guidelines
• Other duties as assigned.

Knowledge, Skills and Abilities / Competencies

NOTE: Qualified applicants must meet and CLEARLY reflect on their application training and experience and all knowledge, skills, abilities, and any experience or competencies specified in the posting and/or supplemental question(s) to be considered. NOTE: "See Resume" is not acceptable to show work history.

Thorough knowledge of services, policies and procedures related to a program or area of specialization.
Thorough knowledge of program information systems in order to communicate and
process information.
Ability to demonstrate and apply this knowledge in performance of administrative tasks.
Ability to explain and interpret information to clients/customers and staff.
Ability to compile, assimilate and organize both printed and electronic information.
Ability to apply knowledge of data collection, storage, organization, manipulation and/or analysis of data.
Ability to utilize office equipment and other relevant technology (software and systems) to meet organizational needs.
Ability to identify and understand issues, problems, and opportunities; use effective approaches for choosing a course of action or developing appropriate solutions.
Ability to clearly convey information and ideas through a variety of media to individuals or groups.
Ability to present ideas clearly and effectively in written form; ability to adjust language or terminology to meet the needs of the audience; ability to use correct grammar, organization, and structure.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See for details.

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.

Supplemental and Contact Information

For technical issues with your application, please call the Applicant Support Help Line at
To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by the hiring agency directly.
If there are any questions about this posting, please contact and/or
Temporary Solutions
Office of State Human Resources
1110 Navaho Drive, Suite 200
Raleigh, NC 27609

NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

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