Jobs
>
Denver

    General Liability Claim Representative - Denver, United States - The Travelers Companies Inc.

    The Travelers Companies Inc.
    The Travelers Companies Inc. Denver, United States

    2 weeks ago

    Default job background
    Description
    Who Are We?

    Taking care of our customers, our communities and each other. That's the Travelers Promise.

    By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.

    Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

    Compensation Overview


    The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.

    The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

    As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

    Salary Range

    $63, $105,100.00

    Target Openings

    1

    What Is the Opportunity?


    Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned General Liability related Bodily Injury and Property Damage claims.

    Provide quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.

    This job does not manage staff.

    As of the date of this posting, Travelers anticipates that this posting will remain open until July 16th, 2024.

    What Will You Do?

    Timely coverage analysis and communications with insured based on application of policy information, facts or allegations of each case. Consults with Unit Manager on use of Claim Coverage Counsel.

    Investigates each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.

    Takes necessary statements.

    Identifies resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts.

    Requests through Unit Manager and coordinate the results of their efforts and findings.
    Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
    Keeps effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluates liability and damages exposure, and establishes proper indemnity and expense reserves.
    Utilizes evaluation documentation tools in accordance with department guidelines.
    Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority.
    Negotiates disposition of claims with insureds and claimants or their representatives.
    Recognizes and implements alternate means of resolution.
    May manage litigated claims. Develops litigation plan with staff or panel counsel, track and control legal expenses Assures appropriate resolution.
    Maintains claim files, have an effective diary system, and document claim file activities in accordance with established procedures.
    May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

    Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

    Recognizes cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.
    Appropriately deals with information that is considered personal and confidential.

    Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers.

    Represents the company as a technical resource, attends legal proceedings as needed, act within established professional guidelines as well as applicable state laws.

    Provides quality customer service and ensures file quality.
    Shares accountability with business partners to achieve and sustain quality results.

    Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.

    Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
    Resolve complex, severe exposure claims, using high service oriented file handling.

    In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.

    Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

    Perform other duties as assigned.

    What Will Our Ideal Candidate Have?

    Bachelor's Degree preferred.
    2 years bodily injury liability claim handling experience preferred.
    Commercial Claim handling experience preferred
    General knowledge and skill in claims handling and litigation preferred.
    Basic working level knowledge and skill in various business line products preferred.
    Demonstrated ownership attitude and customer centric response to all assigned tasks - Intermediate
    Demonstrated good organizational skills with the ability to prioritize and work independently. - Intermediate
    Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively. Intermediate
    Attention to detail ensuring accuracy
    • Intermediate
    Analytical Thinking- Intermediate
    Judgment/Decision Making- Intermediate
    Communication- Intermediate
    Negotiation- Intermediate
    Insurance Contract Knowledge- Intermediate
    Principles of Investigation- Intermediate
    Value Determination- Intermediate
    Settlement Techniques- Intermediate
    Medical Knowledge- Intermediate

    What is a Must Have?


    High school diploma or GED required with a minimum of one year bodily injury liability claim handling experience or two years of general liability claim handling experience.

    What Is in It for You?

    Health Insurance:

    Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.


    Retirement:

    Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

    If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

    Paid Time Off:

    Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.


    Wellness Program:

    The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.

    In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.


    Volunteer Encouragement:
    We have a deep commitment to the communities we serve and encourage our employees to get involved.

    Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

    Employment Practices

    Travelers is an equal opportunity employer.

    We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.

    We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.


    In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.


    If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.


    Travelers reserves the right to fill this position at a level above or below the level included in this posting.

    To learn more about our comprehensive benefit programs please visit

    0
  • Intact Insurance

    Claim Representative Trainee

    2 weeks ago

    Intact Insurance Denver, United States

    Job Description · We have a great opportunity for a Claim Representative Trainee to join our Specialty Claims team in our Denver, CO office. This accelerated program is designed to give the trainee a broad overview of Intact Specialty Solutions. Trainees will rotate among four c ...

  • Akkodis

    Claims Representative

    4 days ago

    Akkodis Westminster, United States

    Akkodis is seeking a Customer Claims Representative for a contract position in Westminster, CO (Hybrid) · Pay Range: $17 - $21/hour; · The rate may be negotiable based on experience, education, geographic location, and other factors. · Qualifications · 1-2 years of experience in ...

  • Akkodis

    Claims Representative

    4 days ago

    Akkodis Westminster, United States

    Akkodis is seeking a Customer Claims Representative for a contract position in Westminster, CO (Hybrid) · Pay Range: $17 - $21/hour; · The rate may be negotiable based on experience, education, geographic location, and other factors. · Qualifications · 1-2 years of experience in ...

  • Russell Tobin

    Claims Service Representative

    2 weeks ago

    Russell Tobin Westminster, United States

    An American Software Company is Looking to Hire a Customer Claims Representative for a 5 MONTH HYBRID W2 CONTRACT - APPLY TODAY · **CANDIDATE MUST BE LOCAL TO WESTMINSTER, CO AS THIS IS A HYBRID ROLE** · $$: $20-$22/hr. DOE · We are seeking a dedicated and skilled Intermediate-Le ...

  • Talent Groups

    Claims Service Representative

    4 weeks ago

    Talent Groups Westminster, United States

    Job Description: We are seeking a detail-oriented and solution-oriented Customer Claims Representative to join our team in Westminster. In this role, you will be responsible for handling a high volume of customer claims tickets daily, working closely with our global team to ensur ...

  • Bucher & Christian Consulting, Inc. Dba BCforward

    Customer Claims Representative

    3 weeks ago

    Bucher & Christian Consulting, Inc. Dba BCforward Westminster, United States

    Customer Claims Representative · BCforward is currently seeking a highly motivated Customer Claims Representative in Denver, CO / Hybrid · Position Title: Customer Claims Representative · Location: Denver, CO / Hybrid · Anticipated Start Date: 05/13 · Please note this is the targ ...

  • BCforward

    Customer Claims Representative

    3 weeks ago

    BCforward Westminster, United States

    Customer Claims Representative · BCforward is currently seeking a highly motivated Customer Claims Representative in Denver, CO / Hybrid · Position Title: Customer Claims Representative · Location: Denver, CO / Hybrid · Anticipated Start Date: 05/13 · Please note this is the ta ...

  • Russell Tobin

    Customer Claims Representative

    1 week ago

    Russell Tobin Westminster, United States

    Job Description · Job DescriptionAn American Software Company is Looking to Hire a Customer Claims Representative for a 5 MONTH HYBRID W2 CONTRACT - APPLY TODAY · **CANDIDATE MUST BE LOCAL TO WESTMINSTER, CO AS THIS IS A HYBRID ROLE** · $$: $20-$22/hr. DOE · We are seeking a dedi ...

  • BCForward

    Customer Claims Representative

    3 weeks ago

    BCForward Westminster, United States

    Job Description · Job DescriptionPosition Title: Customer Claims Representative · Location: Denver, CO / Hybrid · Anticipated Start Date: 05/13 · Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. · E ...

  • Church Mutual Insurance Company, S.I.

    Claim Representative I

    1 week ago

    Church Mutual Insurance Company, S.I. Greenwood Village, United States

    · Claim Representative I - Casualty · Job Locations · US-CO-Greenwood Village | US-WI-Merrill · ID · Category · Claim · Type · Regular Full-Time · Introduction · Looking to join a vibrant organization that makes a difference? At Church Mutual, our customers are at the heart ...

  • CNA Financial Corporation

    General Liability Claims Representative

    3 weeks ago

    CNA Financial Corporation Littleton, United States

    Include investigating and resolving claims according to company protocols, quality and customer service standards. Position requires regular communication with customers and insureds and may be dedicated to specific accounts(s). JOB DESCRIPTION:Essen Claims Representative, Genera ...

  • Travelers Insurance

    Outside Property Claim Representative

    2 weeks ago

    Travelers Insurance Centennial, United States OTHER

    Who Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...

  • Travelers Insurance

    Workers Compensation Claim Representative

    2 weeks ago

    Travelers Insurance Centennial, United States OTHER

    Who Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...

  • The Travelers Companies

    Workers Compensation Claim Representative Trainee

    2 days ago

    The Travelers Companies Centennial, United States

    Who Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...

  • The Travelers Companies, Inc.

    Auto Express Claim Representative Trainee

    2 weeks ago

    The Travelers Companies, Inc. Centennial, United States

    Who Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...

  • Travelers Insurance

    Auto Bodily Injury Claim Representative

    3 weeks ago

    Travelers Insurance Centennial, United States OTHER

    Who Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...

  • Travelers Insurance

    Outside Property Claim Representative Trainee

    2 weeks ago

    Travelers Insurance Centennial, United States OTHER

    Who Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...

  • Travelers Insurance

    Auto Express Claim Representative Trainee

    3 weeks ago

    Travelers Insurance Centennial, United States OTHER

    Who Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...

  • Travelers Insurance

    Inside Property Claim Representative Trainee

    3 weeks ago

    Travelers Insurance Centennial, United States OTHER

    Who Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...

  • Travelers Insurance

    Auto Physical Damage Claim Representative

    3 weeks ago

    Travelers Insurance Centennial, United States OTHER

    Who Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...