- Complicated Dispute Resolution: Investigate and resolve more complicated customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner.
- Collaboration: Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit & collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes.
- Problem Solving: Analyze complex situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the company's best interests.
- Documentation: Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the company's CRM system.
- Escalation: Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution.
- Continuous Improvement: Provide feedback & insights to management on recurring customer disputes, process inefficiencies, ongoing improvements in customer service and operational processes.
- Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience.
- Tax Corrections: Issue credits/debits to correct taxing errors.
- Special Projects: Participate in testing scenarios for special internal system enhancements.
- 2-4 Year Degree preferred; additional education or training in claims processing, business administration, accounting/finance, software delivery or supply chain management is a plus.
- 1-2 years experience in claims management, accounting, order administration, sales support, or related work is preferred but not mandatory.
- Experience in customer service, dispute resolution, order administration, accounting/finance, sales support, or a related field is preferred.
- Experience with a top tier Enterprise resource planning (ERP) system a plus.
- Familiarity with Salesforce CRM systems and other relevant software applications a plus.
- Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.
- Empathetic and patient approach to handling customer concerns and resolving disputes.
- Strong organizational skills, attention to detail and accuracy in data entry and order processing.
- Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Problem-solving and critical-thinking abilities to resolve order-related issues effectively.
- Strong problem-solving skills and the ability to think critically in high-pressure situations.
- Exercise sound judgment to resolve issues, and proactive problem-solving w/strong attention to detail.
-
Claims Representative
6 days ago
Akkodis Westminster, United StatesAkkodis is seeking a Customer Claims Representative for a contract position in Westminster, CO (Hybrid) · Pay Range: $17 - $21/hour; · The rate may be negotiable based on experience, education, geographic location, and other factors. · Qualifications · 1-2 years of experience in ...
-
Claims Representative
6 days ago
Akkodis Westminster, United StatesAkkodis is seeking a Customer Claims Representative for a contract position in Westminster, CO (Hybrid) · Pay Range: $17 - $21/hour; · The rate may be negotiable based on experience, education, geographic location, and other factors. · Qualifications · 1-2 years of experience in ...
-
Claims Service Representative
3 weeks ago
Russell Tobin Westminster, United StatesAn American Software Company is Looking to Hire a Customer Claims Representative for a 5 MONTH HYBRID W2 CONTRACT - APPLY TODAY · **CANDIDATE MUST BE LOCAL TO WESTMINSTER, CO AS THIS IS A HYBRID ROLE** · $$: $20-$22/hr. DOE · We are seeking a dedicated and skilled Intermediate-Le ...
-
Customer Claims Representative
3 weeks ago
Bucher & Christian Consulting, Inc. Dba BCforward Westminster, United StatesCustomer Claims Representative · BCforward is currently seeking a highly motivated Customer Claims Representative in Denver, CO / Hybrid · Position Title: Customer Claims Representative · Location: Denver, CO / Hybrid · Anticipated Start Date: 05/13 · Please note this is the targ ...
-
Customer Claims Representative
1 week ago
Russell Tobin Westminster, United StatesJob Description · Job DescriptionAn American Software Company is Looking to Hire a Customer Claims Representative for a 5 MONTH HYBRID W2 CONTRACT - APPLY TODAY · **CANDIDATE MUST BE LOCAL TO WESTMINSTER, CO AS THIS IS A HYBRID ROLE** · $$: $20-$22/hr. DOE · We are seeking a dedi ...
-
Customer Claims Representative
3 weeks ago
BCForward Westminster, United StatesJob Description · Job DescriptionPosition Title: Customer Claims Representative · Location: Denver, CO / Hybrid · Anticipated Start Date: 05/13 · Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. · E ...
-
Claim Representative Trainee
3 weeks ago
Intact Insurance Denver, United StatesJob Description · We have a great opportunity for a Claim Representative Trainee to join our Specialty Claims team in our Denver, CO office. This accelerated program is designed to give the trainee a broad overview of Intact Specialty Solutions. Trainees will rotate among four c ...
-
General Liability Claim Representative
2 weeks ago
The Travelers Companies Inc. Denver, United StatesWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultur ...
-
Claim Representative I
1 week ago
Church Mutual Insurance Company, S.I. Greenwood Village, United States· Claim Representative I - Casualty · Job Locations · US-CO-Greenwood Village | US-WI-Merrill · ID · Category · Claim · Type · Regular Full-Time · Introduction · Looking to join a vibrant organization that makes a difference? At Church Mutual, our customers are at the heart ...
-
General Liability Claims Representative
3 weeks ago
CNA Financial Corporation Littleton, United StatesInclude investigating and resolving claims according to company protocols, quality and customer service standards. Position requires regular communication with customers and insureds and may be dedicated to specific accounts(s). JOB DESCRIPTION:Essen Claims Representative, Genera ...
-
Outside Property Claim Representative
2 weeks ago
Travelers Insurance Centennial, United States OTHERWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...
-
Workers Compensation Claim Representative
3 weeks ago
Travelers Insurance Centennial, United States OTHERWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...
-
Supervisory Engineering Technician
2 weeks ago
U.S. Military Academy West Point, United States**Duties**: · - Provides both technical and administrative day to day supervision to all personnel assigned to the laboratory areas. · - Designs and operates classroom, demonstration, and experimental laboratories. · - Plans, organizes, prepares and manages day-to-day the laborat ...
-
The Travelers Companies Centennial, United StatesWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...
-
Auto Express Claim Representative Trainee
2 weeks ago
The Travelers Companies, Inc. Centennial, United StatesWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...
-
Auto Express Claim Representative Trainee
10 hours ago
Travelers Centennial, United States Full timeWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
Training Instructor
3 days ago
U.S. Military Academy West Point, United States**Duties**: · - Schedules, plans, and oversees in-season practices, competitions, tournaments, and team practices. Coordinates necessary usage of the Marksmanship Range for equipment, practices, and matches. · - Represents the team's interest at conferences and associations to in ...
-
Auto Bodily Injury Claim Representative
3 weeks ago
Travelers Insurance Centennial, United States OTHERWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...
-
Auto Express Claim Representative Trainee
3 weeks ago
Travelers Insurance Centennial, United States OTHERWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...
-
Inside Property Claim Representative Trainee
3 weeks ago
Travelers Insurance Centennial, United States OTHERWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...
Customer Claims Representative - Westminster, United States - BCforward
Description
Customer Claims RepresentativeBCforward is currently seeking a highly motivated Customer Claims Representative in Denver, CO / Hybrid
Position Title:
Customer Claims Representative
Location:
Denver, CO / Hybrid
Anticipated Start Date: 05/13
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 5+ month(s)
Job Type: Contract
Pay Range:
$18-$21
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
We are seeking a dedicated and skilled contract Intermediate-Level Customer Claims Representative to join our dynamic and global shared services team.
As a Customer Dispute Management Representative, you will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner.
Your role will involve investigating internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals.
Job Responsibilities:
What Experience Should You Have?
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.
Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale.Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.
Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.
As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.
BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States.
The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.
Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Interested candidates please send resume in Word format Please reference job code when responding to this ad.
