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    CRM Data Entry Associate - Raleigh, United States - North Carolina League of Municipalities

    North Carolina League of Municipalities
    North Carolina League of Municipalities Raleigh, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    The North Carolina League of Municipalities (NCLM) is seeking a CRM Data Entry Associate. This position is part of the Information Technology team and plays a key role in maintaining accurate and up-to-date information in our Customer Relations Database (CRM). This is an IN OFFICE based position. This role will be focused on ensuring the integrity and accuracy of our customer data and thereby enabling effective relationship, sales, education, and marketing activities of the League. The ideal candidate should have strong attention to detail, excellent data entry skills, and a commitment to customer service.

    Additional duties include:

    • Accurately and efficiently enter customer data into the CRM system, including contact information, communication history, and transaction details.
    • Maintain the integrity and consistency of customer data by performing regular data quality checks and identifying and resolving any errors or inconsistencies.
    • Ensure data privacy and security by following established protocols and maintaining strict confidentiality of customer information.
    • Ensure data regarding our members and municipalities are up to date and accurate by:
      1. Developing and executing data gathering initiatives.
      2. Fielding inquiries received by phone, electronic or verbal correspondence.
      3. Resolving duplication of records (Accounts, Contacts, etc.)
    • Collecting, entering, and updating data from spreadsheets, websites, and other sources.
    • Collaborate with staff to address any errors or discrepancies, fostering a collaborative and supportive work environment.
    • Provide customer service to our members by assisting them with inquiries of their data, password resets, website questions, etc.
    • Generate reports and provide data analysis as requested, utilizing CRM system functionalities to extract relevant information.
    • Makes a positive contribution as demonstrated by making suggestions for improvement, and learning new skills, procedures, and processes.
    • Provide entry level backup support to the CRM administrator. Provide technical support and remote troubleshooting guidance as needed.
    • Adhere to company policies and guidelines, including data protection regulations and compliance standards.
    • Performs other duties as required.

    Minimum Qualifications:

    • Proven experience in data entry, preferably in a CRM or database management environment.
    • Proficient in MS Office suite (Word, Excel, PowerPoint), notably Excel and ability to create pivot tables.
    • Customer Service focused.
    • Excellent verbal and written communication skills, with the ability to interact effectively with diverse groups of internal and external stakeholders.
    • Strong organizational skills and the ability to prioritize tasks effectively.
    • Strong problem-solving abilities and a proactive attitude towards identifying and resolving data discrepancies.
    • Excellent interpersonal skills and the ability to maximize positive customer experience for staff who use CRM and for League membership.
    • Strong time management, organization, and attention to detail

    Qualified applicants are encouraged to apply today

    NCLM offers best in class benefits to include employer paid medical, dental, vision and life insurance. 401k plan with employer match, employer paid parking and paid time off, access to an onsite fitness center and so much more

    EOE

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