Jobs
>
Deerfield Beach

    Senior Customer Service Representative - Deerfield Beach, United States - JM Family Enterprises

    JM Family Enterprises
    JM Family Enterprises Deerfield Beach, United States

    1 week ago

    Default job background
    Description

    The Senior Customer Service Representative answers inbound calls to provide courteous and accurate replies to primary support inquiries from JM&A dealers, Field Sales Representatives, and product contract holders. This position is accountable for deepening the relationships we have with both internal and external customers. Additionally, the CSR role will effectively support all general JM&A inquiries that include but are not limited to contract administration, dealer portal support and forms/supply orders. The ideal candidate has 2+ years of experience in providing a white glove level of customer service. They are personable, have a strong customer focus, enjoy teamwork, and are resourceful and innovative in problem resolution. The associate in this position must communicate effectively, follow the documented processes, and constantly improvise to satisfy our customer needs. The ideal candidate should possess excellent communication skills (both written and verbal), strong attention to detail, and the ability to multi-task to ensure the successful completion of numerous requests. The individual must also have at least 2 years of high-quality customer service experience. Candidates should have experience using reporting programs such as SalesForce, Cognos, Beqom, and Microsoft Office Suite. A basic comprehension of JM&A's products and systems, as well as the overall value proposition we provide to our dealer clients, is a plus.

    Responsibilities

    • Assist with the distribution of monthly incentive and program payments, processing reports, and other responsibilities needed to support our Field Sales team and Dealer Assistance Team
    • Answer field representative, dealership, customer, and lender inquiries
    • Apply knowledge of organization, products and related services and policies to provide a variety of customer services through email and telephone
    • Provide individualized customer service of a high-standard professional level. 5. Resolve customer questions, complaints, and requests, frequently involving some contract interpretation
    Qualifications:
    • High school diploma or equivalent
    • Highly motivated and positive team player that can work remotely.
    • Must have 2+ yrs of customer service experience within an Omni channel contact center
    • Strong interpersonal skills; understand and manage yours and the customers emotions, identify and solve problems, and work to find mutually agreeable solutions
    • Must possess superior verbal, written and active listening communication skills
    • Critical thinking and problem solving necessary to handle high demand, high pressure situations with customers
    • Ability to multi-task including the ability to navigate multiple screens and systems during calls. This includes strong data entry/typing skills and experience using Microsoft Office
    • Ability to manage priorities in a fast-paced environment
    • Provide technical support to auto dealers for portal access and trouble shooting
    • Bilingual (English/Spanish) a plus
    • Excellent verbal, written, and interpersonal communication skills with the ability to effectively interact with various departments and Associates (up to and including Senior Management)
    • A basic understanding of JM&A's products and systems, as well as the overall value proposition we provide to our dealer clients, is a plus
    • Experience using tools such as Cognos, SalesForce, Beqom and/or Excel to generate and provide accurate reports upon request
    • Technology savvy and demonstrate an ability to quickly learn various systems
    #LI-MW1

    #LI-Hybrid

    This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

    JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

    JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

    DISABILITY ACCOMMODATIONS

    If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
  • Fairfield Inn Deerfield Beach

    Guest Service Representative

    1 week ago

    Fairfield Inn Deerfield Beach Deerfield Beach, United States

    No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When ...

  • Air Master Windows & Doors

    Customer Service Representative

    5 days ago

    Air Master Windows & Doors Deerfield Beach, United States

    **Responsibilities & Duties**: · - Generate and process sales orders, quotes, services or other business requested information. · - Acknowledging and resolving customer complaints. · - Documentation of customer activities, progress, and service issues. · - Investigating and follo ...

  • Twister Gymnastics/American Twisters

    Customer Service Representative

    1 week ago

    Twister Gymnastics/American Twisters Boca Raton, United States

    Twister Gymnastics has two locations in sunny South Florida, American Twisters in Coconut Creek and Twister Gymnastics in Boca Raton. · Do you have a friendly, outgoing personality? Do you enjoy solving problems and delivering solutions? Are you committed to providing the best po ...

  • Family First Insurance Advisors

    Customer Service Representative/call

    1 week ago

    Family First Insurance Advisors Deerfield Beach, United States

    We are looking for a detail-oriented service representative. You will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. · The target is to ensure excellent service standards ...

  • New Way Consulting Corp.

    Holistic Financial Services Representative

    1 week ago

    New Way Consulting Corp. Boca Raton, United States

    **Job Type**: Part-time · Pay: $32, $75,505.00 per year · Expected hours: per week · Compensation package: · - Bonus opportunities · - Commission pay · Weekly schedule: · - Choose your own hours · Work setting: · - Hybrid work · Application Question(s): · - Ability to pass a back ...

  • New Way Consulting Corp.

    Holistic Financial Services Representative

    13 hours ago

    New Way Consulting Corp. Boca Raton, United States

    **Job Type**: Part-time · Pay: $32, $75,505.00 per year · Expected hours: per week · Compensation package: · - Commission pay · Weekly schedule: · - Choose your own hours · Work setting: · - Hybrid work · Work Location: Hybrid remote in Boca Raton, FL ...

  • New Way Consulting Corp.

    Holistic Financial Services Representative

    2 weeks ago

    New Way Consulting Corp. Boca Raton, United States

    **Job Type**: Part-time · Pay: $32, $75,505.00 per year · Expected hours: per week · Compensation package: · - Commission pay · Weekly schedule: · - Choose your own hours · Work setting: · - Hybrid work · Ability to Commute: · - Boca Raton, FL (required) · Work Location: Hybrid r ...

  • Florida One Insurance

    Customer Service Representative

    1 week ago

    Florida One Insurance Pompano Beach, United States

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...

  • Broward County Board of County Commissioners

    Customer Service Representative

    5 days ago

    Broward County Board of County Commissioners Pompano Beach, United States

    **REQUIREMENTS AND PREFERENCES**: · - ANNOUNCEMENT IS OPEN UNTIL A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED AND MAY CLOSE AT ANY TIME. · The Water and Wastewater Services Business Operations Division (WWS-BOD) is seeking a self-motivated, organized, and reliable Customer Se ...

  • Petlover Central

    Front Desk Customer Service Representative

    4 days ago

    Petlover Central Boca Raton, United States

    **Petlover Central is** **l**ooking for an amazing Guest Relations Front Desk SUPERSTAR to join our team.** · Energetic animal lovers, who love creating memorable customer experiences for guests visiting our Boca Raton dog boarding, daycare, and grooming center. · We love team pl ...

  • David rodriguez insurance agency

    Customer Service Representative

    1 week ago

    David rodriguez insurance agency Coconut Creek, United States

    Pay: $53, $76,460.00 per year · **Benefits**: · - Dental insurance · - Flexible schedule · - Health insurance · - Paid time off · - Vision insurance · Experience level: · - 1 year · Shift: · - Evening shift · - Morning shift · Weekly day range: · - Monday to Friday · - Weekends a ...

  • Florida One Insurance

    Customer Service Representative

    1 week ago

    Florida One Insurance Margate, United States

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...

  • Florida One Insurance

    Customer Service Representative

    1 week ago

    Florida One Insurance Fort Lauderdale, United States

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...

  • Air Around the Clock

    Customer Service Representative

    5 days ago

    Air Around the Clock Fort Lauderdale, United States

    Busy A/C company in Sunrise needs to hire FULL-TIME and PART-TIME customer service agents to answer busy phones and write up service calls. · The FULL-TIME position will require night and weekend hours. Lots of overtime available. · PART-TIME position is nights and weekends only. ...

  • Armchem International Corp

    Customer Service Representative

    4 days ago

    Armchem International Corp Fort Lauderdale, United States

    _**Do you have a great way with people? Are you friendly, upbeat and naturally always going above and beyond?**_ · - **Then our Customer Service position is perfect for you. This is an excellent opportunity to gain hands-on experience with a fast-paced and growing business. Here ...

  • PS Communications

    Customer Service Representative

    5 days ago

    PS Communications Miami Gardens, United States

    **PS Communications **is a fast-growing business consulting firm taking over the Miami area and looking for the next great addition to our Customer Service Team. We are nationally recognized as a premier promotional provider for our renowned clients. We have expanded our telecomm ...

  • Cox powered by Atrium

    Client Service Representative

    5 days ago

    Cox powered by Atrium West Palm Beach, United States

    Pay Range: · - $20 per hour (Paid Weekly) · Overview: · Cox Automotive is searching for a talented Client Service Representative in West Palm Beach, FL The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in thi ...

  • TCC Dry Cleaners

    Customer Service Representative

    13 hours ago

    TCC Dry Cleaners Palm Coast, United States

    Job Summary: · We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers. · Hours are Monday through Friday 3 to 6. And every ot ...

  • Perkiomen Animal Hospital

    Client Service Representative

    4 days ago

    Perkiomen Animal Hospital Palm, United States

    Have you ever wondered if it was possible to turn your love of animals into your career? At Perkiomen Animal Hospital we do just that each day. Perkiomen Animal Hospital in Palm is looking for an upbeat, positive, detail-oriented individual to expand our exceptional veterinary he ...

  • QATOS

    Customer Service Representative

    4 days ago

    QATOS West Palm Beach, United States

    **Job Description Summary** · The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in this position requires that the CSR can work independently with little to no supervision to provide immediate availability, b ...