Audry Pacheco

I currently work for Chiquita Brands Inc. as a Sales Analyst, 

I have been able to assist accounting in recouping over 3 million dollars within a 6 month span. Implemente several projects in my current department to improve process and procedures.

I love learning and putting my abilities to the test, I would be delighted if given the opportunity to work for Yelp.

Financial Sales Analyst                                                                                                      Nov 2021-Current

Chiquita Brands

• Analyze financial data and provide forecasting support
• Prepare reports and projections based on financial data.
• Recommend individual and collections of investments, also known as portfolios.
• Evaluate current and previous financial data.
• Study business and economic trends. 
• Determine a company value by examining its financial statements. 
• EDI/ ITRADE support.
• Configure sku products.

Other roles : 

• Billing Specialist                                                                                         April 2021-Nov 2021
• Cash application/ accounts receivables.
• Creating Credit/Debit notes.
• Accounts receivable.
• Collections.

Financial Services Associate                                                                                                        May 2019- Current 

Amtrust Bank                                                                                                                                     Coral Springs, FL

• Research data to respond to customer’s concerns.
• Handle customers complaints and dissatisfaction.
• Train and direct new hires during onboarding and orientation, provide ongoing coaching and feedbacks
• Ensure new hires paperwork are processed and completed.
• Assist team members with understanding Bank and HR policies
• Eliminate procedural errors to compliance of tellers with audit, bank, and regulatory policies.
• Review records and daily operation work while meeting the company’s compliance deadlines.

Sales Consultant                                                                                                       January 2018-November 2019
Best Buy                                                                                                                                             Coral Springs, FL 

• Managed revenue models, process flows, operations support and customer engagement strategies.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Worked with sales team to collaboratively reach targets over 90%, consistently meeting or exceeding personal quotas.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Provided information about network policies, contract parameters and payment plans.
• Identified opportunities to further business transactions via upselling and cross-selling.

Debt Collector Specialist                                                                                                 April 2017- Jan 2018
United Water Restoration                                                                                                             Deerfield Beach, FL   

• Used probing techniques to determine debtors' reasons for delinquency.
• Processed payments and contracts on accounts.
• Negotiated to collect balance in full.
• Researched accounts and completed due diligence to resolve collection problems.
• Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
• Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.

Representative/Lead Service Rep                                                                                 October 2014-April 2017
Tele-Performance                                                                                                                          Lauderhill, FL   

• Trained and mentored new team members to strengthen performance and job expertise.
• Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.

EDUCATION 

Bachelor of Science in Management                                                                                                                 December, 2022

Broward College                                                                                                                                                Fort Lauderdale, FL

• Concentration: Human Resources Management

Associate of Arts in Psychology                                                                                                                             December, 2018

Broward College                                                                                                                                                    Fort Lauderdale, FL

• Concentration: Business Administration

BUSINESS CERTIFICATIONS

Certifications                     

• Administrative Human Resources for Beginners (Udemy)                                                                   March 2020

                                                                                                                                                                                Online

• Florida Notary (Florida Notary Association)                                                                                    March 2020-sept 2024
• Human Resources Management Certificate ( University of Miami)                                                March 2020

                                                                                                                                                                                 Online