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    senior payroll specialist - Charlotte, United States - Compass Group USA

    Compass Group USA
    Compass Group USA Charlotte, United States

    2 weeks ago

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    Description


    SENIOR PAYROLL SPECIALISTClick Here to Apply OnlineJob Description Compass Corporate A family of companies and experiencesAs the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results.

    If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service.

    Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family todaygreat people. great services. great results.
    Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.


    Job SummaryResponsibilities:


    Create work orders, utilizing the most appropriate CTI while accurately and thoroughly capturing structured data for each issue in order to provide audit trails and statistical analysis.

    Ability to identify inefficiencies to the existing processes within Operations and document current processes.
    Ability to understand questions/issues presented by the field managers in order to take full ownership of the resolution.

    Provide support to answer incoming calls during high volume times, according to established procedures and performance standardsMake recommendations of process changes; provide documentation and testing to implement process changes and provide training for the team.

    Provide knowledgeable support for all payroll applications (including SAP, MyCPM, MySTAFF, MyRequests and other applications) and based on interactions within those applications, make recommendations for future improvements/enhancements.

    Process and respond to emails according to standard procedures.
    Process off-cycle checks according to standard plete necessary corrections listed on internal data audits.
    Provide customer service leadership on projects involving multiple teams within the department.

    Recognize issues or trending work orders; raise questions about the impact to others and or other applications while providing some troubleshooting and resolutions suggestions.

    Perform other team-specific tasks as assigned.


    Qualifications:


    Bachelor's degree preferred1+ years previous customer service call center experiencePrevious experience working with clients in a fast paced, complex, deadline oriented service environmentEffective oral and written communication skillsAbility to understand and suggest resolution to issuesPayroll processing knowledge preferredSAP experience preferredApply to Compass Group todayClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer.

    At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.


    Disclaimer:

    this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

    While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

    We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

    We encourage applicants with a criminal history (and driving history) to pass Corporate maintains a drug-free workplace.
    Associates at Corporate are offered many fantastic benefits.
    MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)

    Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1250906Compass CorporateMIRANDA CARTERET[[req_classification]]
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