- Background and experience in retail, eCommerce, and digital advertising
- Proven experience as a client manager, project manager, team coordinator, or other relevant onboarding and project style experience
- In-depth understanding and competence of MS Office product suite
- Ability to organize daily workload by order of importance
- Ability to receive direction from multiple stakeholders at all levels of the organization
- High level of customer service and EQ (emotional Intelligence)
- A proactive approach to problem-solving with strong decision-making skills
- Professional level verbal and written communication skills
- A team-oriented positive approach with an excitement to play an important role in a growth focused global company
- Ability to work in an agile and fast-paced work environment
- Excellent interpersonal communication skills
- Efficient time management skills - able to sustain timeline management and campaign deliverables
- 5+ years' experience as a client manager, project manager and/or onboarding related or equivalent role
- 2+ years in a marketing, advertising, or communications company is preferred
- Our Culture:
- Life at Epsilon:
- DE&I:
- CSR:
-
Customer Service Mgr
2 weeks ago
Winn-Dixie Retail Stores Pinellas Park, United StatesOverview: · - Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a_ _great place to work_, we empower everyone to be their full, authentic selves. Read our_ _Belonging, Inclusion and Diversity Stat ...
-
Front Desk Supervisor
6 days ago
The Don CeSar Saint Pete Beach, United StatesProperty Description: · The Don CeSar, known as the "Pink Palace" and a legendary landmark on St. Pete Beach, Florida, is looking for talented individuals to join our team As a job applicant, you'll have the opportunity to work in a world-class, historic resort known for its luxu ...
-
Xfinity Retail Sales Consultant
2 weeks ago
Comcast Corporation Largo, United StatesComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...
-
Real Estate Agent
3 weeks ago
Paramount Home Group Tampa, United StatesParamount Home Group is based in Tampa Florida and covers the surrounding areas. We are passionate about helping real estate agents catapult their careers in real estate and live fulfilling lives. · Paramount Home Group has been awarded **America's Best Teams** by Real Trends **4 ...
-
Associate Sales Development Representative
3 weeks ago
Deltek Tampa, United StatesCompany Summary: · Business Summary: · The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers' needs and strive to deliver an exceptional experience for all clients. If you are an enthusias ...
-
Fisher Investments Saint Petersburg, United States Full timeIt's an exciting time to be a member of the Fisher Investments Technology Department. We're investing in the future of our firm's technology and are building our team to achieve global growth. We are looking for a Senior CyberArk Security Engineer to support our Corporate Systems ...
-
Portfolio Counselor
1 week ago
Fisher Investments Saint Petersburg, United States Full timeAre you a financial advisor burdened with wearing too many hats? Are you looking to move away from cold calling? Does a hybrid service and sales environment without prospecting appeal to you? Join Fisher Investments, a privately held multi-billion-dollar global investment firm, a ...
-
Employee Benefits Client Support Specialist
1 week ago
Acrisure Tampa, United StatesAbout Acrisure: · Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, i ...
-
Assistant Manager
1 week ago
KFC | Jon Blob Dunedin, United StatesThe Assistant Manager role provides a training ground for restaurant management. As your leadership responsibilities expand, you will see how your influence impacts the business and your team's success. · **Assistant Manager Responsibilities**: · - Partner with the Restaurant Gen ...
-
Construction Foreman
2 weeks ago
S&H West Coast Florida + Restoreez Tampa, United StatesRestoreez is searching for a **Restoration & Construction Supervisor** who is self-motivated with a desire to lead people and help grow the company. · **Salary: $65,000 per year** · **About this Position**: · You will be responsible for supervising multiple teams of employees who ...
-
Restoration Supervisor
2 weeks ago
S&H West Coast Florida + Restoreez Tampa, United StatesRestoreez is searching for a **Restoration & Construction Supervisor** who is self-motivated with a desire to lead people and help grow the company. · **Starting pay is $35k-45k per year based on experience.** · **About this Position**: · You will be responsible for supervising m ...
-
Analyst, Revenue Mngmnt
1 week ago
Republic National Distributing Company Tampa, United StatesRepublic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, ...
-
Hybrid Asst. Sales Manager
2 weeks ago
Sunbelt Home Solutions Saint Petersburg, United StatesSunbelt Home Solutions, Florida's Premier Home Improvement Company, is growing at an incredible rate and looking for the right individual to lead our Fort Myers market. This is a HUGE opportunity to the right person, and while being a very demanding position with huge responsibil ...
-
Fedex Ground Business Contact
2 weeks ago
White Sands Delivery, Inc. Palmetto, United StatesWhite Sands Delivery, Inc is hiring an **EXPERIENCED **FedEx Ground Business Contact to lead our operation in the Palmetto, FL terminal. This person will have a daily presence at the terminal and maintain good working relationships with the FedEx Ground terminal as well as create ...
-
Customer Success Manager
3 weeks ago
KnowBe4 Clearwater, United States**About KnowBe4** · KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helpi ...
-
Catalog Specialist
2 weeks ago
Data Pioneer Inc Tampa, United States**Job Title: Data Catalog Tooling Onboarding Senior Analyst** · **Location: Tampa FL Hybrid Remote Opportunity - 3 Days Onsite, 2 Day Remote** · **Description**: · **Who we are**: · Sitting within Client Operations & Technology organization, the Chief Information Office plays a c ...
-
Fedex Bc
3 weeks ago
Draper Logistics, Inc. Tampa, United StatesOverview: · We are seeking a full time FedEx BC - Operations Manager in the Tampa, FL area. This position is responsible for the day-to-day operations of package delivery services in a singular FedEx Ground terminal. · This Operations Manager will lead a team of drivers through u ...
-
Night Warehouse Manager
2 weeks ago
Core-Mark Tampa, United States**Company Description** · Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer ...
-
Media Production Analyst
2 weeks ago
Northrop Grumman Tampa, United States**Requisition ID: R **: · - ** Category**: Communications · - **Location**: Tampa, Florida, United States of America · - **Clearance Type**: Top Secret · - **Telecommute**: No · - Teleworking not available for this position · - **Shift**: Days (United States of America) · - **Tra ...
-
Client Results Expert Level One
1 week ago
MattLaw Tampa, United States**Benefits**: · - 401(k) · - 401(k) matching · - Health insurance · - Paid time off · **ABOUT US** · MattLaw**** is a team of Tampa area injury lawyers led by Matt Powell, who has protected thousands of victims and their families for over 35 years. · MattLaw**** protects the most ...
Senior Client Lead, Onboarding - St. Petersburg, United States - Epsilon
Description
Job DescriptionAbout the role:
The Onboarding Manager is a critical, client-facing role that is positioned to work in lockstep with the New Business, Pre-Sales Solutioning, Integration Project Management and Customer Integration Engineering teams to enable the successful integration and launch of new retailer clients using the Retail Media technologies. This role will be responsible for conducting business-related tasks such as: client management, advising clients on capabilities, retail media knowledge and education, client communication, presentation development, project management, and process development. Additionally, the candidate will be required to manage overall connectivity with cross-functional departments to develop each retailers customized onboarding.
The 2024 primary KPI for the Onboarding team is to enhance the process to be more seamless and efficient - allowing the team to quickly activate clients, become revenue generating and launch their MVP phase in a timely manner. Further, to ensure the client is poised for growth through incremental Epsilon opportunities post onboarding. To achieve these goals, the role will require strategic thought leadership, industry knowledge, and organizational insight. The Onboarding manager will be the primary face for our new clients and as such, it's critical that this individual display confidence and accuracy in their interactions. Building a solid relationship with the clients that we can build on for years to come will be a critical skill each onboarding manager is measured against.
Further, a key skill will focus on listening and having an inquisitive nature. The Onboarding manager often needs to listen to a client's questions or inquires and guide them on best plan of action and/or alternative options that will lead to a stronger integration. Internally, the Onboarding manager must intervene with cross-functional teams to remind, direct and advise against the strategic positioning of the clients goals, all contributing to the successful new client launch.
The role will benefit from an individual that has an analytical nature and is not intimidated by finding new paths, sometimes unknown when necessary. The role will require the review of client data and performance capability by helping to build revenue estimations and explaining key campaign performance indicators/measurements of success.
Overall, the role will require strong communications skills, organization, and attention to detail. It's important that the individual in this role understands its crucial impact to the organization, from big projects to small tasks. This role will often interact with executive leadership and the candidate should be excited about growth opportunities, stretch assignments and new areas of exposure across the organization. Finally, it's critical that the candidate takes an interest in educating themselves on the everchanging landscape of the Retail Media industry, positioning themselves as a go-to resource and knowledge base of internal best practices and external efficiencies that will help the client grow.
Accountability
This position will report into the Director, Onboarding & Implementation. Performance will be evaluated through successful performance of duties and responsibilities, ability to multitask in a fast-moving business culture, organizational skills, and enabling the new business and onboarding functions to operate with more efficiency and higher output.
Strengths
With a focus on strategy and support with operational processes, this role will require:
About Epsilon
Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
#LI-RW1
REF230453L