Implementation Lead, North America - New York, United States - WPP

Description

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data. GroupM is the leading global media investment management operation serving as the parent company to WPP media agencies including Mindshare, MediaCom, Wavemaker and Essence each global operations in their own right with leading market positions. GroupM's primary purpose is to maximize performance of WPP's media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM's focus is to deliver unrivaled marketplace advantage to its clients, stakeholders and people As we continue on this journey, we are seeking an experienced Implementation Lead to join our team. You will be responsible for the planning, design and delivery of new business projects and workflows on the Wrike platform across all GroupM markets in North America/LATAM, as well as managing a team of Implementation Managers. The role will also be responsible for Wrike platform operations.

What you'll be doing:

• Oversee Wrike North America/LATAM regional workflow tool project and delivery roadmap
• Lead and manage the North America/LATAM team of Implementation Managers.
• Focus on establishing the base Wrike service offering and engagement model with vendor to control initial project onboarding
• Facilitate technical discussion to agree base solution architecture and implementation model
• Lead setup, configuration, build and integration activities – maintaining best practice, consistency and standardization between existing and new implementations.
• Assist with the design, architecting and implementation of data integrations to support workflow and automation improvements.
• Manage vendor and review service/SLAs
• Ensure smooth handoffs pre/post onboarding - collaborating with support teams, end user groups and all stakeholders.
• Report to the Global Product Owner and steering group on implementation progress, issues, risks and changes.
• Lead Wrike superuser forums - ensure immediate business needs are managed and contracting aligns with Global agreement. Promote re-use, common solutions and workflows
• Wrike Platform Operations - contact point for maintenance, upgrades, security reviews, audits, etc.
• Undertake some super-admin duties as defined by the global platform standard operating procedure
• Support, participate and partner with project management and change teams in market to ensure the following is delivered across markets:
  • Policy alignment
  • Governance forum alignment
  • Change and comms planning
  • Knowledge transfer
  • Setting up training
  • Business simulations
  • Market set-up
  • SOP input and design
  • Business case tracking

Who you'll be working with:

The Wrike Implementation Lead, North America/LATAM will report into the Wrike Global Product Owner.

What you'll need:

• Bachelor's/master's degree in Information Systems, Technology, Business Management, or related degree; or equivalent combination of education and work experience
• Demonstrable experience in the implementation of workflow tools – (specific Wrike experience is beneficial but not required)
• Experience in digital transformation programs within large organizations
• Knowledge and experience in project management methodologies such as Agile/PMI/Lean
• Experience of working in a technical environment with APIs and Integrations, including API protocols and formats (e.g. SOAP, REST, XML and JSON)
• Experience in business analysis, requirements elicitation, business process engineering, as-is and to-be mapping, BPMN, etc.
• Highly organized, excellent planning skills with strong business change background
• Has sufficient credibility and gravitas, and ability to work with and relate to a highly demanding internal stakeholder base
• A direct, straightforward style, able to cut to the core quickly
• Excellent people and team management skills, able to manage upwards and influence in a complex environment (matrixed and across multiple physical locations)

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to for more details.

.

$75,000—$180,000 USD

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

Please read our Privacy Notice ) for more information on how we process the information you provide.