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Costa Mesa

    Customer Service Representative 3 - Costa Mesa, United States - TalentBurst

    TalentBurst
    TalentBurst Costa Mesa, United States

    1 week ago

    Default job background
    Description

    Client Support Analyst


    Location:
    Costa Mesa, CA


    Duration: 8 months+


    Fully Remote

    Description:

    As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives.

    In response, has brought together the industry's leading experts to offer the best of the best- a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation.

    We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security.

    We would love you to join us at in helping us to shape the future of employer services for Human Resources compliance and outsourcing.

    We are seeking a Client Support Analyst for ACA - Customer Success.

    The Client Support Analyst coordinates and executes activities that impact services to clients with partner vendors and internal teams, as well as coordinates year-end print production activities.

    You'll help shape a new business at and help to drive market penetration of new and existing product lines in this space.

    We seek a candidate eager to join a start-up atmosphere, someone who is able to adapt readily, instill confidence in internal and external partners and drive results.

    Comfort with ambiguity and a high aptitude for adaptability are necessary.

    As the ideal candidate, you'll need to be able to quickly prioritize opportunities and have a strong drive for accomplishment.

    You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success.

    Strong written and verbal communication skills are required.

    You must also demonstrate an ability to manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized.

    The ability to raise issues before they turn into problems is critical. Strong organization, time management, problem solving, and communication skills are essential.

    The ideal candidate also brings creative and strategic solutions to the table to help solve complex problems and is someone who acts as a change agent to evolve processes and challenge current thinking.


    You'll need to be able to quickly prioritize opportunities and have a strong drive for results. You will be able to present client use cases, business standards and product features across the product suite.

    You should be excited to partner with a broad array of internal stakeholders including other members of our world-class Development, Product, Sales, Legal, Compliance, and Marketing teams.


    A successful candidate is:


    • Collaborative - strong partnering skills including with fellow team members, peers, and key stake holders; able to build relationships & connect ideas across internal and external opportunities
    • Creative and Curious - willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
    • Determined and Disciplined - self-starter, quick study, achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action,

    What you'll be doing


    • Collaborating with other colleagues to ensure successful year-end processing
    • Focusing on initiatives to create scale within the rapidly growing team
    • Leading meetings with client stakeholders to discuss current status, future goals and drive resolution of open issues.
    • Identifying and managing risk in a thoughtful, wise, and logical manner
    • Influencing cross-functional teams
    • Responsible for a portfolio of dedicated clients to ensure compliance and meet deadlines associated with ACA filings

    What your background looks like


    • Knowledge for ACA (Affordable Care Act) reporting
    • Proficient in Excel
    • Must be able to handle multiple tasks, take initiative and prioritize multiple work items under pressure
    • Must remain flexible and be comfortable with ambiguity within a very demanding, constantly changing environment
    • Knowledge of human capital management systems and/or HR/Payroll/Tax related product offerings a plus
    • Quality and results oriented
    • Adaptable to changing business, company, and industry needs
    • Creative problem-solver
    #TB_EN
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