- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
- Ability to effectively deal with internal and external customer, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflict
- Must possess excellent customer service skills
- Must be flexible enough to work any shift including evenings, weekends and holidays
- Hotel Experience
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Hotel Guest Service Representative/front Desk Agent
23 hours ago
Holiday Inn Express Columbus Airport Orlando, United States**Holiday Inn Express Hotel & Suites/Nearest Universal Orlando-5605 Major Boulevard** · **Orlando, FL 32819** · We are currently looking for Guest Services Representative to join our Front Desk Team Our Holiday Inn Express & Suites Nearest Universal Orlando, where we're committed ...
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front desk agent
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GF Management Orlando, FL , USA, United StatesEnjoy a family getaway or fun student trip at Crowne Plaza Orlando - Lake Buena Vista. Less than a mile from Walt Disney World, we are your ideal retreat after theme park adventures. As a Disney Good Neighbor hotel that serves breakfast, we offer easy access to Orlando's top attr ...
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Performance Hospitality Management Orlando, United StatesThe Front Desk Agent is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned. Responsibilities for guest service Agent, Front Desk ...
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front desk agent
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Crescent Hotels & Resorts Orlando, FL , USA, United StatesGreet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketin Front Desk, Agent, Processing ...
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front desk agent
1 day ago
B Hotels & Resorts Orlando, FL, United StatesThe Front Desk Agent is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned. · Responsibilities for guest services agent · * Accepts reservat ...
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Front Desk Agent
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Front Desk Agent
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Westmont Hospitality Group Orlando, United StatesWe are seeking a Front Desk Agent to join our Team with a starting Wage up to $ 17.00 per hour · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel expe ...
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front desk agent
6 days ago
Aimbridge Hospitality Orlando, FL , USA, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Front Desk Agent
5 hours ago
Delta Hotels Orlando Lake Buena Vista Orlando, United StatesDelta Hotel by Marriott Orlando is seeking a dynamic Front Desk Agent for their busy hotel Compensation is competitive based on experience. Must have open availability, including holidays, nights and weekends. Company benefits include health insurance, vision, dental, 401k, emplo ...
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front desk agent
6 days ago
Aimbridge Hospitality Orlando, FL , USA, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
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front desk agent
6 days ago
Highgate Hotels Orlando, FL , USA, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
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Front Desk Agent
6 days ago
Aimbridge Hospitality Orlando, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Front Desk Agent
3 days ago
SpringHill Suites Orlando Convention Center Orlando, United StatesSpringHill Suites by Marriott Orlando Convention Center is seeking an experienced Front Desk Agent for their beautiful hotel Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include health, vision, dental, PTO, 40 ...
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Front Desk Agent
1 day ago
Aimbridge Hospitality Orlando, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Front Desk Agent
3 days ago
Aimbridge Hospitality Orlando, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
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Front Desk Agent
1 week ago
HomeTowne Studios Orlando - UCF Area Orlando, United States Full timeWe are seeking a Front Desk Agent to join our Team with a starting Wage up to $15.00 per hourWhen it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experien ...
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front desk agent
6 days ago
Omni Hotels Orlando, FL , USA, United StatesLocation · Orlando Resort at Championsgate · The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk ...
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Front Desk Agent
3 days ago
Lodgco Hospitality Orlando, United StatesJob Description · Job DescriptionJoin Our Team Today Lodgco Hospitality is looking for part-time front desk agents to assist with guest service operations at the Holiday Inn & Suites - International Drive S. in Orlando. If you are committed to delivering outstanding guest service ...
front desk agent - Orlando, FL, United States - Crescent
Description
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)