- Support the entire patient access journey in collaboration with internal stakeholders, third party partners, and HCPs.
- Collaborate with Ardelyx Area Business Directors and Patient Access Managers to identify key members of the patient's healthcare provider care team who are responsible for guiding patients along their journey to access Ardelyx medications.
- Educate HCPs and office staff on available patient assistance programs and explain the importance of their role in facilitating access to therapy for appropriate, eligible patients. This may include training on web-based provider tools.
- Provide majority of engagements virtually using a multichannel approach to enhance the HCP experience, using approved tools to support and address questions about coverage requirements; may provide in-person engagement as necessary.
- Serve as payer and pharmacy expert for defined geography and proactively communicate changes to key stakeholders, both internal and external, in a timely manner.
- Coordinate with other patient services, market access and field personnel where appropriate. Identify market access trends from local, regional or national payers in assigned geography, and partner with purpose to enable appropriate patient access and/or support patient pull-through.
- Maintain and grow knowledge of national, regional, local and account market dynamics including coverage and prior authorization requirements.
- Adapt and pivot to manage change and complexity; agility to flex when markets, policies and dynamics change; proactive and reactive managing through conflict; navigate complexity of accounts and patient journey.
- Maintain and grow knowledge of hub and specialty pharmacy channels to improve HCP support.
- Work collaboratively to share insights into customer needs, potential barriers and payer issues/opportunities for product access. Under guidance, provides access insights to local field teams, and home office functions as needed.
- Identify key customer insights through effective questioning; critical thinking and problem solving; analyze and disseminate data and information as appropriate to partners.
- Partner with Ardelyx sales leadership and field sales teams to ensure best-in-class patient services. Execute business in accordance with client values to the highest ethical, legal and compliance standards.
- A minimum of a B.A/B.S. required; Advanced degree within business or healthcare preferred.
- 3+ years of experience within Patient Access Services (hub/callcenter), healthcare operations, sales, and/or public or private reimbursement services. Other backgrounds with related experience in reimbursement support, market access, or healthcare will be considered. Pharmaceutical industry experience strongly preferred.
- Strong functional knowledge of specialty pharmacy and health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid) with a solid understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and bridge programs.
- Knowledge of HCP office processes regarding patient flow, prescription flow and clinic office operations. Direct experience with nephrology products or providers preferred.
- Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross-functionally.
- Strong interpersonal skills including ability to communicate effectively with people individually and groups; ability to communicate with technical and non-technical colleagues; experience establishing and maintaining effective relationships across departments.
- Demonstrated being able to work well under pressure.
- Self-motivated, high degree of initiative, high achievement and superb attention to detail.
- Strong verbal communications skills and demonstrated ability to write clearly.
- High interest in working in the "roll up the sleeves" environment of a small biotechnology company, without the resources of larger companies.
- Must be authorized to work in the U.S. for any employer without the need for sponsorship.
- Proficient with Microsoft Excel and Microsoft Office
- Experience with using data visualization applications to monitor trends and key performance indicators such as Tableau or Power BI
- Remote with travel to needed locations.
- Willingness to travel up to 30% of time within the U.S.
-
Patient Services Worker
4 days ago
Aramark Waltham, United StatesPatient Services Workers are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-term care settings. Acts as a liaison between the patient, the Food and Nutrition Services Departmen ...
-
Patient Services Representative
2 weeks ago
BrightView Health Somerville, United States**Patient Services Representative** · - Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcom ...
-
Patient Services Coordinator Iii
1 week ago
Massachusetts General Hospital(MGH) Waltham, United States**Patient Services Coordinator III - Per Diem** · **MGH WALTHAM CANCER CENTER** · - This PSC III role is per diem, offering a flexible schedule_ · **_GENERAL SUMMARY/ OVERVIEW STATEMENT:_** · Under the direction of the Practice Manager, the Patient Services Coordinator III provid ...
-
Patient Service Representative
5 days ago
Spaulding Hospital–Boston & Cambridge(SRN,SRH,SHC) Cambridge, United States**Patient Service Representative** · **Patient Service Rep Needed for Spaulding Outpatient Center Cambridge** · **Shift**: Monday through Friday - Day · **Schedule**: 7:00 am to 3:30 pm · **Summary** · Oversee and perform all activities associated with the outpatient registration ...
-
Patient Services Coordinator
2 weeks ago
FENWAY HEALTH Boston, United States: · Under the direction of the Director of Patient Services & Financial Assistance, the Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash an ...
-
Patient Services Manager 2
1 week ago
Sodexo Cambridge, United StatesUnit Description: · **Sodexo** is hiring for a **Patient Service Manager 2 **for **Cambridge Hospital,** located in **Cambridge, MA**. The manager role is focused on the patient serivce team, but also covering the entire operation during weekend shifts (every 3rd weekend) and vac ...
-
Contract Patient Service Specialist Ii
1 week ago
Sarepta Therapeutics Cambridge, United StatesThe Patient Service Specialist II (Contractor) supports Duchenne Muscular Dystrophy patients and families as a member of the Patient Services Team. Paired with a Case Manger(s), the Patient Service Specialist II supports the team through data updates to patient records, tracking ...
-
Patient Services Manager
1 day ago
Aramark Boston, United StatesAramark Healthcare+ is seeking a Patient Services Manager for Boston Children's Service Response Center in Waltham, MA. · The Patient Service Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executin ...
-
Patient Services Representative
3 weeks ago
Boston Vision Wellesley, United StatesReporting to the Front Desk Manager, the primary focus of this position is to coordinate and facilitate our patients visit to ensure the highest level of customer service is provided. You are their first and last point of contact for all visits. This role will be working independ ...
-
Patient Services Coordinator Iii
3 weeks ago
Massachusetts General Hospital(MGH) Boston, United States**Patient Services Coordinator III** · **GENERAL SUMMARY**: · Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator III performs the responsibilities outlined below. · - Schedules initial, follow-up, and multi-disciplinary patie ...
-
Patient Services Coordinator I
3 weeks ago
Massachusetts General Hospital(MGH) Boston, United States**Patient Services Coordinator I** · GENERAL SUMMARY/ OVERVIEW STATEMENT: · The Patient Services Coordinator I, under supervision of the Senior Administrative Manager, provides primary interface between the patient and providers for the Mass General Medical Group · PRINCIPAL DUTI ...
-
Patient Services Coord. Ii
1 week ago
Massachusetts General Hospital(MGH) Boston, United States**Patient Services Coord. II** · **_ · - The Patient Services Coordinator II, under supervision of the Practice Manager, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the care team and th ...
-
Patient Services Coord. Ii
2 weeks ago
Massachusetts General Hospital(MGH) Boston, United States**Patient Services Coord. II - Waltham Orthopaedics** · **This position is located in Waltham, MA** · GENERAL SUMMARY/ OVERVIEW STATEMENT: · Under general supervision, the Patient Services Coordinator (PSC) I will be responsible for administrative tasks to support patient care in ...
-
Patient Services Coordinator Iii
2 weeks ago
Massachusetts General Hospital(MGH) Boston, United States**Patient Services Coordinator III** · Internal Medicine Associates (IMA) Primary Care Practice · **PRINCIPAL DUTIES AND RESPONSIBILITIES**: · The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients a ...
-
Patient Services Coord. Ii
2 weeks ago
Massachusetts General Hospital(MGH) Boston, United States**Patient Services Coord. II** · Under the general direction of the Group Practice Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the pati ...
-
Patient Services Coordinator Ii
2 weeks ago
Massachusetts General Hospital(MGH) Boston, United States**Patient Services Coordinator II** · **_ · UNIQUE SCHEDULE OPPORTUNITY, SHIFT DIFFERENTIALS ($) APPLY _** · - **_36 hours per week; Mon, Wed, Thurs, Fri 7:00 am -4:30pm_** · The Patient Services Coordinator II, under general supervision, provides administrative support to health ...
-
Patient Services Coord. Ii
1 week ago
Massachusetts General Hospital(MGH) Boston, United States**Patient Services Coord. II** · **_ GENERAL SUMMARY/ OVERVIEW STATEMENT:_** · The Patient Services Coordinator II, under general supervision of the Administrative Manager provides administrative support to health care providers in a high-volume ambulatory setting, functioning as ...
-
Patient Services Coord. Ii- Waltham- 40hrs
1 week ago
Massachusetts General Hospital(MGH) Waltham, United States**Patient Services Coord. II- Waltham · - 40hrs** · **_ · GENERAL SUMMARY/ OVERVIEW STATEMENT:_** · The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the pri ...
-
Lead Patient Service Coord
3 days ago
Massachusetts General Hospital(MGH) Boston, United States**Lead Patient Service Coord** · The Lead Patient Service Coordinator role in Neuropsychology Testing is a complex position requiring the ability to perform all scheduling functions, process referrals, and handle patient insurance issues in a high-volume outpatient psychiatry cli ...
-
Patient Service Representative Ii
3 days ago
Atrius Health Boston, United States**Patient Service Representative II - Boston - FT - Remote (MA residents only)** · Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massach ...
Zone Access Manager, Patient Services - Watertown, United States - Ardelyx
Description
Ardelyx was founded with a mission to discover, develop and commercialize innovative, first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA(tenapanor) and XPHOZAH (tenapanor), as well as early-stage pipeline candidates.
Zone Access Manager, Patient Services
The Zone Access Manager, Patient Services is a key customer support function on the Ardelyx Patient Services team. Zone Access Managers serve as a dedicated point of contact to Ardelyx Area Business Directors and Patient Access Managers within their defined geography and aligned accounts. The role acts as an integral liaison between Ardelyx Area Business Directors, and HUB resources to optimize prescription pull-through efforts.
Responsibilities
The anticipated annualized base pay range for this full-time position is $103,563 - $126,577. Ardelyx utilizes industry data to ensure that our compensation is competitive and aligned with our industry peers. Actual base pay will be determined based on a variety of factors, including years of relevant experience, training, qualifications, and internal equity. The compensation package may also include an annual bonus target and equity awards, subject to eligibility and other requirements.
Ardelyx also offers a robust benefits package to employees, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision), life insurance and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays.
Ardelyx is an equal opportunity employer.