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    Contract Patient Service Specialist Ii - Cambridge, United States - Sarepta Therapeutics

    Sarepta Therapeutics
    Sarepta Therapeutics Cambridge, United States

    3 weeks ago

    Default job background
    Description

    The Patient Service Specialist II (Contractor) supports Duchenne Muscular Dystrophy patients and families as a member of the Patient Services Team.

    Paired with a Case Manger(s), the Patient Service Specialist II supports the team through data updates to patient records, tracking case status, set-up of new patient referrals and patient outreach.

    The Patient Service Specialist II will learn and master all skills of Case Management.


    Primary Responsibilities Include:

    • Provides patient intake support (checks documents, enters patient data to CRM and attaches appropriate documents to patient case)
    • Works with Case Managers and Senior Case Managers to initiate patient outreach.
    • Participate in a structured case management/reimbursement training led by teammates and demonstrate learned skills.
    • Acts as a backup/floater to the case management team as necessary.
    • Supports SareptAssist telephone line by handling incoming communications.
    • Understands and adheres to Sarepta Compliance/HIPPA regulations in every aspect of the job.
    • Position may require some travel.

    Desired Education and Skills:

    • BA/BS preferred or HS diploma with relevant experience in rare disease.
    • 3+ years of case management experience in a related field preferred.
    • Strong computer skills including knowledge of Microsoft Office Suite
    • Strong listening, verbal, and written communication skills
    • Highly interested in supporting patients and families
    • Must enjoy working in a fastpaced, innovative environment.
    • Must be flexible, proactive, friendly, empathetic, efficient, and a team player.
    • Embraces continuous learning/seeks knowledge.
    • Thrive as a selfstarter who proactively senses and responds to problems and opportunities; able and willing to learn and react quickly.
    LI-Hybrid

    This position requires work on site at one of Sarepta's facilities in the United States.
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