- Help provides daily direction and communication to Customer Solutions Specialists so that customer service calls are answered in a timely, efficient and knowledgeable manner.
- Monitors queue and track inbound calls. Keeps agents aware of inbound calls, calls waiting, abandonment rate, etc.
- Continuously evaluates process and procedures and suggests methods to improve the overall customer experience and operations.
- Assists the team when call volumes are high and during peak times.
- Help ensures employees have appropriate training and other resources to perform their jobs.
- Help maintains a high-quality work environment so team members are motivated to perform at their highest level.
- Assists the manager with daily operations to include the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs.
- Assists with recruiting, interviewing, and hiring candidates.
- Assists in preparing reports for analyzing call volumes, calls handled versus calls abandoned, call times, and employee call readiness.
- Uses appropriate judgement in upward communication regarding department or employee concerns.
- Help reports to work in accordance with department schedule and adheres to Paid Time Off Policy. Flexibility is key.
- All other duties as assigned.
- Associate's or Bachelor's degree preferred or equivalent education.
- 2 years of prior Call Center experience required.
- 2 years of banking experience preferred.
- Must be outgoing, have excellent customer service skills and the ability to work in a fast-paced environment.
- Ability to work collaboratively with a variety of stakeholders at all levels.
- Be self-motivated with a strong attention to detail.
- Excellent verbal and written communication skills.
- Strong analytical, logical reasoning, and problem-solving skills.
- Proficiency in MS Office Suite.
- Bilingual in Spanish a plus.
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IS Team Leads
Found in: Lensa US 4 C2 - 5 days ago
Northwestern Medicine Chicago, United StatesIS Team Leads for various and unanticipated worksites throughout the U.S (HQ: Chicago, IL). Applies knowledge of relational database skills including advanced SQL knowledge and the ability to create complex queries and stored procedures. Provides facilitation, analysis, design, a ...
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TEAM LEAD
Found in: Lensa US 4 C2 - 2 days ago
LUDEX, LLC Chicago, United StatesLUDEX, LLC is an AI Tech and mobile app development company in the sport/trading card and collectible industry and we are looking to add a Team Lead | Sr. React Native Developer to our growing technology team. This is a hands-on technical role for an experience React Native devel ...
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TEAM LEAD
Found in: Lensa US 4 C2 - 6 days ago
Ludex App Chicago, United StatesLUDEX, LLC is an AI Tech and mobile app development company in the sport/trading card and collectible industry and we are looking to add a · Team Lead | Sr. · React Native Developer · to our growing technology team. This is a hands-on technical role for an experience React Nat ...
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Team Lead
Found in: Lensa US 4 C2 - 2 days ago
Alpha Baking Chicago, IL, United StatesWe are seeking a highly skilled and motivated Lead Quality Technician to join our team. The Lead Quality · Technician will play a crucial role in ensuring the quality and safety of our products through rigorous · testing, inspection, and adherence to established standards and p ...
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Team Lead
Found in: Lensa US 4 C2 - 4 days ago
Morningstar Credit Ratings, LLC Chicago, United StatesMorningstar Publishing System is a custom reporting system. Institutions establish select funds, data, and reporting tools to efficiently and seamlessly create batch reporting outputs. Morningstar Publishing System combines the power of Morningstar's Data and Reporting with flexi ...
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Team Lead
Found in: Lensa US 4 C2 - 4 days ago
Morningstar Chicago, United StatesAbout the Role · Morningstar Publishing System is a custom reporting system. Institutions establish select funds, data, and reporting tools to efficiently and seamlessly create batch reporting outputs. Morningstar Publishing System combines the power of Morningstar's Data and Re ...
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Team Lead
Found in: Lensa US 4 C2 - 5 days ago
LVMH Group Chicago, United StatesOur Louis Vuitton Chicago market is seeking an innovative leadership who is committed to driving excellence in the Client and Team experience. · As a · Team Lead, · you will be an ambassador of the Brand and will assist the Store Manager and Team Managers in mentoring and devel ...
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TEAM LEAD
Found in: ZipRecruiter Test10P US C2 - 2 days ago
LUDEX, LLC Chicago, United StatesJob Description · Job DescriptionLUDEX, LLC is an AI Tech and mobile app development company in the sport/trading card and collectible industry and we are looking to add a Team Lead | Sr. React Native Developer to our growing technology team. This is a hands-on technical role fo ...
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Team Lead, Chargebacks
Found in: Lensa US 4 C2 - 4 days ago
Fresenius Kabi USA, LLC Chicago, United StatesJob Summary The Chargebacks Team Lead is responsible for monitoring of daily chargeback operations and supervision of chargeback analyst's performance to meet department goals and deadlines, ensuring appropriate credits are issued and chargeback deductions are reconciled so that ...
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Production Team Lead
Found in: Jooble US O C2 - 4 days ago
Stefanini Chicago, United StatesStefanini Group is hiringStefanini is looking for Production Team Lead in Chicago, IL (Onsite)For quick apply, please reach out to Ajay ThakurCall: / Email: Ajaykumar..comWe are seeking a dedicated and experienced Production Team Lead to join our industrial bakery production comp ...
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Team Lead, Chargebacks
Found in: Lensa US 4 C2 - 3 days ago
Fresenius Kabi Chicago, United StatesJob Summary · The Chargebacks Team Lead is responsible for monitoring of daily chargeback operations and supervision of chargeback analyst's performance to meet department goals and deadlines, ensuring appropriate credits are issued and chargeback deductions are reconciled so th ...
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access team lead
Found in: MyJobHelper US C2 - 2 days ago
Northwestern Medicine Chicago, IL , USA, United StatesBenefits · * $10,000 Tuition Reimbursement per year ($5,700 part-time) · * $10,000 Student Loan Repayment ($5,000 part-time) · * $1,000 Professional Development per year ($500 part-time) · * $250 Wellbeing Fund per year($125 for part-time) · * Matching 401(k) · * Excellent medica ...
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Production Team Lead
Found in: ZipRecruiter Standard US C2 - 2 days ago
C4 Technical Services Chicago, United StatesJob Description · Job DescriptionProduction Team Lead II · Location: Chicago, IL · Duration: 3 months, possible contract to hire · Job Details: · This candidate will primarily be working WEEKEND shifts, but schedule flexibility is a must. · Monday – Friday | Schedule & Shift flex ...
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Team Lead, Chargebacks
Found in: Lensa US 4 C2 - 3 days ago
Fresenius Kabi USA, LLC Chicago, United StatesJob SummaryThe Chargebacks Team Lead is responsible for monitoring of daily chargeback operations and supervision of chargeback analyst's performance to meet department goals and deadlines, ensuring appropriate credits are issued and chargeback deductions are reconciled so that c ...
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Housekeeping Team Lead
Found in: Lensa US 4 C2 - 6 hours ago
Four Seasons Hotels Limited Chicago, United StatesAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
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VP, Team Lead
Found in: Jooble US O C2 - 1 day ago
Chubb Chicago, IL, United StatesResponsible for driving all financial metrics relating to the Flood Lines of Business · Sets and communicates clear LOB Product strategy, to ensure PRS's Flood offering is aligned with Chubb's personal lines target market and value-added strategy in order to create a competitive ...
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Production Team Lead
Found in: ZipRecruiter Standard US C2 - 2 days ago
C4 Technical Services Chicago, United StatesJob Description · Job DescriptionProduction Team Lead II · Location: Chicago, IL · Duration: 3 months, possible contract to hire · Job Details: · This candidate will primarily be working WEEKDAY shifts, but schedule flexibility is a must. · Monday – Friday | Schedule & Shift flex ...
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Production Team Lead
Found in: Ziprecruiter Test15 US C2 - 2 days ago
Synectics Inc Chicago, United StatesJob Description · Job DescriptionDescription: · Candidate will be leading a team of 11-21 production associates day-to-day. · Candidate will almost entirely be working on the bakery production floor - this is not a desk/office role. · Weekend shift schedule for this role: · • ...
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Production Team Lead
Found in: Appcast US C2 - 2 days ago
Insight Global Chicago, United StatesWeekday and Weekend Schedules · Exact compensation may vary based on several factors, including skills, experience, and education. · Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and ...
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Production Team Lead
Found in: Ziprecruiter Test15 US C2 - 2 days ago
Synectics Inc. Chicago, United StatesJob Description · Job DescriptionDescription: · Candidate will be leading a team of 11-21 production associates day-to-day. · Candidate will almost entirely be working on the bakery production floor - this is not a desk/office role. · Weekend shift schedule for this role: · • ...
Customer Solutions Team Lead - Chicago, United States - Byline Bank
Description
Objective of Position :
The Customer Solutions Team Lead is responsible for leading the quality and efficient customer experience to customers through the daily leadership of the Customer Solutions team, to include motivating, recognizing and rewarding, coaching, training, and problem solving.
Duties and Responsibilities
:
_Note:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time with or without notice.
_Qualifications
:
PHYSICAL DEMANDS/WORK ENVIRONMENT :
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.
Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.
The salary range for this position is $60,000 to $75,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
In addition to your salary, Byline Bank offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with Byline Bank, you'll find a far-reaching choice of benefits and incentives.