- Think on your feet and resolve problems quickly
- Answer phone calls and respond to emailed tickets keeping the SLA
- Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
- Maintain documentation for products and training
- Troubleshoot technical problems in Windows and SQL Server
- Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls
- Experience with PC Hardware troubleshooting
- Strong written, telephone, and personal communication skills
- Excellent Customer Service soft skills and the ability to build and maintain customer relationships
- Growth Mindset - Always Learning
- Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
- Experience with Network Protocols, Switches, and Firewall configuration
- We are Certified Great Places to Work for 2022
- Monthly company events
- 401k investment opportunity
- Medical, Dental, and Vision Plans
- Paid Time Off
-
Operations Support Specialist
5 days ago
Preferred Floor & Tile CO. Charlotte, United States: · **About PF&TCO**: · Preferred Floor & Tile CO. (PF&TCO) is the fastest growing flooring company in the world. Headquartered in Charlotte, North Carolina with regional offices in Atlanta, Georgia, and Tampa, Florida. We are looking to continue to expand into more markets. Pref ...
-
Field Service Support Specialist
1 week ago
Morris Business Solutions Charlotte, United States**Responsibilities**: · - Remote or onsite Installation of Xerox and Kyocera multifunction products · - Assisting with end user training during installation · - Effectively handle customer request for assistance and communicate with appropriate company personnel when necessary, i ...
-
Clinical Application Support Specialist
5 days ago
Compumedics Charlotte, United StatesBASED IN- Charlotte, NC, USA_ · - EMPLOYMENT TYPE - Full time_ · **Overview**: · **Job Summary**: · Compumedics is currently searching for a **Clinical Application Support Analyst** based in Charlotte, North Carolina to join our Global Support Team. Reporting to the U.S. Service ...
-
Administrative Support Specialist I
5 days ago
Gaston County Government Gastonia, United StatesThe duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform. · - Uses computers to type memos, reports, and other correspondence in rough draft or final copy format; enters and retrieves informat ...
-
Administrative Support Specialist I
5 days ago
Gaston County Government Gastonia, United StatesThe duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform. · - Serves as the mail room Clerical Assistant for the entire Department of Health and Human Services. Responsible for handling all US ...
-
IT Support Specialist
3 weeks ago
SREE Hotels LLC Charlotte, United StatesSREE Hotels is looking for an experienced IT Support Specialist at our corporate office located in the Ballantyne area of Charlotte. · Position Summary: We are seeking a highly motivated and customer-focused individual to join our IT team as a Technology Support Specialist. The ...
-
IT Support Specialist
2 weeks ago
MetroSys Inc Charlotte, United StatesResponsibilities: · Provide technical support to end-users via phone, email, or in-person, addressing hardware and software-related issues. · Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and other peripherals. · Install, configur ...
-
IT Support Specialist
2 weeks ago
SREE Hotels LLC Charlotte, United StatesSREE Hotels is looking for an experienced · IT Support Specialist · at our corporate office located in the · Ballantyne area of Charlotte . · Position Summary: · We are seeking a highly motivated and customer-focused individual to join our IT team as a Technology Support Spe ...
-
IT Support Specialist
2 weeks ago
Atos Charlotte, United States**IT Support Specialist** · **Location:** Charlotte, NC, US-US **About Atos** · Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, ...
-
Support Specialist
1 week ago
Camelot Consulting, Inc. Charlotte, United StatesCamelot Consulting, Inc. is a 30+-year-old software development firm located near Pineville, NC, equipped with a talented staff of software designers, programmers, and consultants. We develop, sell and support software for the 3rd party logistics market which includes public ware ...
-
Software Support Specialist
2 weeks ago
Infovisa Charlotte, United StatesJOB DESCRIPTION · Position Title: Product Support Specialist · Location: Cornelius, NC · Employment Type: Full-Time, Exempt · Degree: 4-Year Degree · Minimum Experience: 3 Years · Position Summary: · The primary role of this position is to provide first level support to I ...
-
Peer Support Specialist
1 week ago
Novant Health Charlotte, United StatesThe Peer Support Specialist-Hospital position is held by a team member who is or has been a recipient of mental health and/or substance abuse services. Due to their lived experience, they provide expertise with recovery, wellness self-management, self-advocacy, and resilience and ...
-
Practice Support Specialist
1 week ago
Marathon Health Charlotte, United StatesJob Locations · US-NC-Charlotte · Type · Full-Time · Overview · Practice Support Specialist · Marathon Health is seeking a full-time Practice Support Specialist (PSS) to work collaboratively with our clinical team in Charlotte, NC supporting our patients from their near-site empl ...
-
Peer Support Specialist
1 week ago
Novant Health Charlotte, United StatesOverview · The Peer Support Specialist-Hospital position is held by a team member who is or has been a recipient of mental health and/or substance abuse services. Due to their lived experience, they provide expertise with recovery, wellness self-management, self-advocacy, and res ...
-
Peer Support Specialist
2 weeks ago
Alternative Living Solutions of North Carolina Charlotte, United StatesJob Summary · To provide peer support services as part of a multi-disciplinary team to persons with mental illness and/or substance abuse problems. Service provision will focus on working with clients to enhance their recovery. Service is provided to individuals or groups. · Resp ...
-
Technical Support Specialist
5 days ago
Elior North America Charlotte, United StatesTechnical Support Specialist Job Reference Number: 18470 Employment Type: Full-Time, Hybrid Segment: Elior Corporate Brand: ENA Corporate State: North Carolina (US-NC) When you join Elior North America, you are joining a food service team that is uni Support Specialist, Technical ...
-
Support Specialist Supervisor
1 week ago
InterContinental Capital Group Inc Charlotte, United States>> Support Specialist Supervisor Support Specialist Supervisor Summary Title:Support Specialist SupervisorID:1424 - NC (1423)Location:Charlotte, NCDepartment:Operations Description **About Intercontinental Capital Group** **:** · Intercontinental Capital Group (ICG) is a rapidly ...
-
Recruitment Support Specialist
2 weeks ago
Partners Personnel Charlotte, United StatesWe are looking for a driven, self-motivated, bilingual (Spanish/English) Recruiting Support Specialist to join team · Experienced in high volume recruiting? We are looking for go-getters with high energy who are creative, super organized and detail oriented, and are self-driven t ...
-
Software Support Specialist
2 weeks ago
ImagineSoftware Charlotte, United StatesJob Details Job Location Remote - Charlotte, NC Position Type Full Time Salary Range $55, $65,000.00 Salary/year Software Support Specialist · How this Role Makes an Impact · The Software Support Specialist role is an essential piece to our Imagine team, and we are looking for ...
-
Product Support Specialist
1 week ago
Infovisa Charlotte, United StatesPosition Title: Product Support Specialist · Employment Type: Full-Time, Exempt · Degree: 4-Year Degree · Position Summary: · The primary role of this position is to provide first level support to Infovisa's clients. This support includes but is not limited to troubleshooting a v ...
Technical Support Specialist - Charlotte, United States - POS Nation
Description
Why Join Our Team?
POS Nation is a small company in a fast-growing, high-tech industry - and this is evident in everything we do. If you're looking for a cushy job at a Fortune 500 company, this is not for you. Being a part of a small company means that everything you do makes a significant impact on the business. This kind of responsibility is not for everyone, but it's hugely rewarding and fulfilling if you are successful.
We are looking for smart, hardworking, ambitious people who like technology. We want self-starters who can operate without a lot of direction and oversight. If you just want to be told what to do, this is not for you. Working at a small company means we expect everyone to contribute - we are highly flexible and big decisions are made fast, often with significant input from even the most junior team members. We shun red tape and TPS reports, but demand results.
Our Technical Support Specialists is a great role for someone looking to break into the tech field or for an experienced technician looking to join a small, fast-growing company. As a small business, our top priority is finding the right person, not just another employee.
What's it like working at POS Nation?
This job is based in our office in Charlotte, NC. No hybrid or remote work is available for this position.
About the role
Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of POS Nations software and work alongside our customers to help them run and manage their stores.
The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently, while providing "white glove" customer service. We are looking for someone hungry to grow and learn.
Job Responsibilities
Required Skills
What we Offer
Salary: $41-52k, depending on experience