- Work closely with divisional staff, work teams, and individuals to continually assess enrollment management business practices and systems against strategic, operational, and tactical enrollment goals, recommend means to improve efficiency and/or outcomes, and support implementation.
- Develop strong collaborative relationships with colleges and central administrative units to support their critical role in successful Strategic Enrollment Management (SEM) as well as develop solutions between those groups and the SEM to improve effectiveness, efficiency, and customer service, and encourage the adoption of effective tools and processes,
- Responsible for planning, managing, and executing enrollment management projects and coordinating efforts with others (subject matter experts, area leaders, etc.) to ensure any cross-team, cross-functional collaboration activities and dependencies are addressed for the success of each initiative/project,
- Identify and assist in implementation of new business processes within the division area that support the team's ability to perform tasks and activities more effectively to meet recruitment and student success/retention goals.
- Collaborates with management to assist in the design and implementation of processes and procedures, keeping quality and performance at the forefront and making better use of technologies to drive efficiencies and improve service.
- Works cooperatively across all areas of Strategic Enrollment Management Division to produce innovative solutions, processes, or technologies to effectively solve problems by guiding and training staff on identifying more effective business practices so they can focus on more value-added activities.
- Facilitate on-going gap analysis and needs assessment against near- and long-term strategic goals. Through experience and examination of best practices, collaboratively recommend courses of action while managing prioritization and implementation timelines with divisional leadership.
- Assist in managing implementation of approved initiatives by executing effective change management in collaboration with divisional leadership; including identifying resources need; facilitating documentation and communicating changes to ensure successful implementation.
- Understand the needs of students, colleges, and other constituents to inform and guide adoption of enrollment management solutions to improve operational efficiency and customer service.
- Analyze and assess the effectiveness of Strategic Enrollment Management initiatives within division area using quantitative and qualitative data and adapt projects accordingly. Present analytics to leadership as needed to support these goals.
- Perform miscellaneous job-related duties as assigned.
- Excellent oral and written communication skiffs
- Knowledge of all regulations, policies and procedures governing best practice in higher education
- Knowledge of departmental policies and procedures.
- Knowledge of University policies and procedures.
- Knowledge of FERPA and confidentiality of student records.
- Education: Bachelor's degree required. Master's degree preferred
- Successful experience: At least five years of experience in higher education is required. Proven success in customer service and higher education; computer proficiency; organizational skills; experience working with a student/business information system and database.
- At least three years of supervisory experience in customer service, higher education or related field
- Flexible work schedule to include some evenings and weekends
- Other: Professional demeanor and ability to work effectively with various constituencies including potential)incoming students and their families, current students and their families, faculty, administrators, and the public.
- Excellent verbal and written communication skills are required.
- Demonstrate knowledge of the DSU Fundamentals.
- Demonstrate compliance with all policies, procedures and regulations
- Demonstrate ability to resolve problems timely and effectively.
- Uphold security and integrity of student academic records,
- Provide weekly reports to Registrar
- Provide project updates to Registrar
- Demonstrate excellent customer service
- Demonstrate current knowledge of FERPA
- Demonstrate ability to supervise reception area for effective customer service
-
Inventory Coordinator
1 day ago
Wentworth-Douglass Hospital(WDH) Dover, United States**Inventory Coordinator - SPD** · At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate ...
-
Water/wastewater Operator
5 days ago
Middlesex Water Company Dover, United States**Water/Wastewater Operator** · **Are we RIGHT for you?** · The word RIGHT stands for what we VALUE: Respect, Integrity, Growth, Honesty and Teamwork. · **Why join our team?** · Tidewater Utilities, Inc. has been Delaware's premiere water company since 1964. We have created a wor ...
-
Administrative Auditor
2 days ago
State of Delaware Dover, United StatesThis position is responsible for managing diverse professional functions at the upper management. · **Essential Functions**: · Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job ...
-
Administrative Specialist I
13 hours ago
State of Delaware Dover, United States**Essential Functions**: · Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restric ...
-
Director of Educational Technology
4 days ago
Dover, Sherborn and Dover Sherborn School Districts Dover, United StatesThe Director of Educational Technology provides leadership in the supervision, development, implementation, coordination, and evaluation of technology programs of the Dover, Sherborn, and Dover-Sherborn Regional School Districts.The start date for this position is July 1, 2024, o ...
-
Administrative Assistant
1 week ago
Del-Mar-Va Council, Inc., Boy Scouts of America Dover, United States**About us** · The Del-Mar-Va Council provides Scouting opportunities throughout the Del-Mar-Va Peninsula, serving over 200 units and 3,250 volunteers who are delivering the promise of Scouting to over 4200 young men and women. The Council covers fourteen counties and is divided ...
-
Administrative Specialist I
6 days ago
State of Delaware Dover, United States**Essential Functions**: · Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restric ...
-
Administrative Specialist Iii
1 week ago
State of Delaware Dover, United StatesThis is the third level of administrative specialist work providing administrative support in a variety of operational areas to a Division Director, Deputy Director or head of a large operating unit or an administrative official typically at the upper management level. A signific ...
-
Seasonal Administrative Specialist Ii
2 days ago
State of Delaware Dover, United States**Introduction**: · **Make a Difference with DHSS** · Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. W ...
-
Administrative Specialist I
5 days ago
State of Delaware Dover, United States**Introduction**: · **Make a Difference with DHSS** · Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. W ...
-
Administrative Specialist I
1 week ago
State of Delaware Dover, United States**Introduction**: · **Make a Difference with DHSS** · Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. W ...
-
Oceanside Physical Therapy Dover, United States**Benefits**: · - 401(k) matching · - Bonus based on performance · - Employee discounts · - Flexible schedule · - Health insurance · - Paid time off · - Wellness resources · Practice Manager: Oceanside Physical Therapy · Are you ready to lead a dynamic team and revolutionize the ...
-
Regions Dover, United StatesThank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, ...
-
Motor Vehicle Associate Iii
1 week ago
State of Delaware Dover, United StatesThis position will perform quality assurance functions for the Delaware Division of Motor Vehicles. As a member of the DMV team, this person will interact with the business and development teams alike, creating repeatable test plans, and ensuring requirements are linked to test a ...
-
Clinical Practice Leader
1 week ago
Wentworth-Douglass Hospital(WDH) Dover, United States**Clinical Practice Leader (CPL) - 36 Hour-Preadmission Services** · Wentworth-Douglass Hospital, a subsidiary of Massachusetts General Hospital, is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Dougla ...
-
Clinical Practice Leader
1 week ago
Wentworth-Douglas Hospital Dover, United StatesWentworth-Douglass Hospital, a subsidiary of Massachusetts General Hospital, is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enha ...
-
Utility Worker Iii
5 days ago
Middlesex Water Company Dover, United States**Utility Worker III** · **Are we RIGHT for you?** · The word RIGHT stands for what we VALUE: Respect, Integrity, Growth, Honesty and Teamwork. · **Why join our team?** · Tidewater Utilities, Inc. has been Delaware's premiere water company since 1964. We have created a work envir ...
-
Clinical Practice Leader
6 days ago
Wentworth-Douglass Hospital Dover, United StatesClinical Practice Leader (CPL) - 36 Hour-Preadmission Services · **Description**: · Wentworth-Douglass Hospital, a subsidiary of Massachusetts General Hospital, is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At ...
-
Equipment Operator I
1 week ago
State of Delaware Dover, United StatesThis describes entry-level equipment operator work. This level is involved in learning department rules, regulations, and policies concerning operation of equipment, proper handling of materials, and environmental issues as related to the industry. Work is performed under close d ...
-
Full Time
1 week ago
Dover Behavioral Health System Dover, United States Full time**Responsibilities**: · **Mental Health Technicia**n - **Behavioral Health** · **Available shifts**: 7am-3pm w/ EOW rotation, 11p-7a w/ EOW rotation, 3p-11p w/ EOW rotation · **DOVER BEHAVIORAL HEALTH SYSTEM **is a 104-bed, acute care psychiatric hospital located in Dover, Delawa ...
Manager of Records and Systems Operations - Dover, United States - Delaware State University
Description
Location : 1200 N Dupont Highway, DoverJob Type: Professional
Job Number:
Division: Strategic Enrollment Management
Department: SESA - Records and Registration
Opening Date: 02/26/2024
General Description of the Position
The Systems Manager is a key member of the Office of Records and Registration within the Strategic Enrollment Management Division who works in collaboration with other managers within the division to provide essential student support services to prospective and current Delaware State University students as well as the University community, Under the limited direction of the Registrar, and working collaboratively with other Associate Directors and Managers within the Division of Strategic Enrollment Management, the Systems Manager will play a central role to optimize the divisional use of resources while improving performance across the undergraduate and graduate enrollment management continuum from first contact to graduation. The incumbent will help the Strategic Enrollment Management Division achieve continuous improvement in effectiveness, efficiency, and the quality of the customer experience through in all phases of undergraduate and graduate enrollment management.
Essential Functions & Required Knowledge, Skills and Abilities
Essential Functions
The following are the functions essential to performing this job.
The individual in this job must possess these skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
The criteria for evaluation in this position include, but are not limited to, the following:
Delaware State University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.
Equal opportunity employer/program'' and "auxiliary aids and services are available upon request to individuals with disabilities''.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
To learn more details, visit the and the
