Motor Vehicle Associate Iii - Dover, United States - State of Delaware

State of Delaware

Verified Company

Dover, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

This position will perform quality assurance functions for the Delaware Division of Motor Vehicles.

As a member of the DMV team, this person will interact with the business and development teams alike, creating repeatable test plans, and ensuring requirements are linked to test artifacts to provide traceability and proper test coverage.

This individual will be responsible for ensuring that software and hardware changes for DMV systems are properly tested per existing business processes to ensure issue-free changes for DMV end users.

Preferred Qualification:

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

Able to read, write, and speak Spanish and English fluently.

Essential Functions:

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.

Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Processes a variety of transactions such as issuing, renewing, suspending, and/or revoking driver, identity, and motor vehicle credentials; accessing driving records; inspecting vehicles; assessing fines and penalties; and reviewing customer history to identify outstanding warrants and/or licenses/IDs issued by other jurisdictions.
Delivers excellent customer service to internal and external customers by obtaining business, personal, and/or sensitive information in order to assist customers with all transactions necessary to resolve issues.
Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policies, processes, and procedures, while safeguarding customers.
Accurately computes, handles, and accounts for all DMV monies collected and disbursed for transactions including, but not exclusively, driver license, ID cards, titles, registrations, insurance and driver improvement fees and penalties, Federal Unified Carrier fees, Federal Highway Vehicle Use Tax, International Fuel Tax Agreement (IFTA) and International Registration Plan (IRP). Ensures all fees and deposits are reconciled and deposited correctly.
Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law enforcement personnel, automobile dealers, government agencies, businesses, and other states' jurisdictions.
Reviews and analyzes various source documents such as birth certificates, passports, court documents, bills of sale, wills, and powers of attorney required in the issuance of driver, identity, and motor vehicle credentials; ensures validity, completeness of documents, and authenticity.
Accesses various manual, computerized, and specialized systems simultaneously to review and analyze source documents, determine customer's eligibility for services, and complete transactions accurately and within any established service levels.
Researches, evaluates, analyzes, and uses judgment to resolve discrepancies, identify exceptions, and render decisions.
Answers customer questions and completes transactions for nonDMV services including voter and organ/tissue donor registration, warrant resolutions, red light violations, and E-Zpass transponders.
May administer vision, written, oral, and/or road examinations to evaluate drivers' knowledge and skills to safely operate motor vehicles.
May inspect vehicle equipment such as lights, horns, windshield wipers, turn signals, brakes, emissions and exhaust systems for automobiles, buses, trucks, motorcycles, mobile homes and other vehicles; completes offsite inspections for verification or assignment of vehicle identification number.
May operate manual and computerized vehicle testing equipment.
Prepares a variety of records and reports.

Job Requirements:

JOB REQUIREMENTS for Motor Vehicle Associate III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Two years experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
Two years experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
Two years experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
O