Fraud Investigations Manager - Schenectady, NY, United States - Trustco Bank

Trustco Bank Schenectady, NY, United States

2 weeks ago

Description

Fraud Analyst

Reports to:
Information Security Manager

The Fraud Analyst role is responsible for taking calls from branches and other internal departments and collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with policies, procedures, and/or regulatory and risk requirements as it relates to fraud.

Reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.

Application of various methods, procedures, and knowledge of the business unit's product(s) and system application(s)
Performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.
Participate in projects requiring coordination with other departments
Develop fraud models, strategies and controls to mitigate fraud loss while balancing customer experience, operational and product P&L impacts.
Reporting on overall Fraud losses and trends in addition to monitoring strategy performance

Drive reductions in fraud losses through effective rule and model management, analytics and partnership with internal departments and vendors.
Provide support for review, research and reporting of fraud alerts from various sources (online banking, ach, wire, card, etc.)

Associates degree in related field or equivalent experience.

Proficiency with Microsoft Office Programs; Excel and Word.
Proficiency with database applications/programming (eg SQL)
Knowledge of data extraction/mining tools

Bachelor's degree in related field or equivalent experience.

This is a full-time position. Office hours Monday - Friday 8:30am - 5:00pm. Evening and weekend work may be required as job duties demand.

TRAVEL:
No travel required.

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus.

Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone.
Ability to communicate both in person and/or by telephone.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.

Trustco Bank is an equal opportunity/affirmative action employer.

It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.

Selection for training, including apprenticeship

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

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