Employee Benefits Account Manager - Latham, United States - The Reis Group

Description

The Benefits Account Manager works closely with the rest of the Benefits Team to deliver high-quality and efficient service to both internal and external customers while adhering to the highest ethical standards, promoting the image of the Agency, and providing superior levels of customer satisfaction that drive long-term relationships, referral business and the attainment of profit goals.

• This Account Manager is responsible for providing service associated with the administration of Employee Benefits policies and for providing all necessary support to the production efforts to achieve department goals and objectives
• Participate in client meetings/sales calls with producers, employee enrollment meetings, and all departmental service meetings
• Responsible for the servicing of selected Group Agency Accounts
• Functions include but are not limited to reconciliation of claim issues, benefit inquiries, enrollment issues, and carrier premium billing discrepancies
• Handle telephone inquiries
• Intake and audit control of enrollment information
• Track inquiries and complaints regarding carrier claims resolution
• Act as liaison to intervene with delays in claim processing
• Correspond with carriers, members, and providers to educate, clarify benefits, resolve claims, verify eligibility, and resolve disputes
• Investigate, research, and provide timely responses to all service issues
• Assists with the implementation of new Business
• Assist with training of new Account Managers
• Routinely educate on current or pending Federal and State legislation concerning HIPAA, COBRA laws, FMLA, and any other legal issues as they pertain to Employee Benefits
• Pursue a program of personal and professional development

• Associate degree or higher preferred
• Excellent oral and written communication skills
• Strong human relations and professional skills
• Strong presentation skills to communicate effectively over the telephone and in person to individuals and large groups of employees
• Ability to listen for long periods while maintaining assimilation
• Capable of making independent decisions using reasonable judgment
• Strong orientation to customer service
• Must have basic computer knowledge in Windows environment, create spreadsheets with appropriate computer programs
• NYS Life, Accident & Health License required
• Proficiency in Microsoft Office 365

Join our team as an Employee Benefits Account Manager and contribute to delivering top-notch benefit solutions while fostering lasting client relationships.

• 401(k)
• 401(k)

• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

• Commission pay

• Monday to Friday

• Hybrid work
• Office

• Life Insurance License (required)

• Latham, NY required)