Sales/customer Service Representative - Schenectady, United States - Endosoft LLC

Endosoft LLC

Verified Company

Schenectady, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB SUMMARY:

JOB ACCOUNTABILITIES:

Represent the company in a positive, professional manner in all dealings with Utech Products employees, customers, vendors, representatives, and services.
Manage endtoend RFP response process, including initial review, all documentation and submission.
Address customer inquiries, concerns, and objections in a timely and professional manner.
Build and maintain strong relationships with customers through regular communication, followup, and ongoing support.
Keep records of customer interactions, transactions, comments, and complaints.
Coordinate with relevant departments to ensure timely and accurate order fulfillment.
Investigate and resolve customer complaints and issues promptly and accurately.
Address customer inquiries, concerns, and objections in a timely and professional manner.
Other work as assigned.

COMPETENCIES:

Business Acumen.
Customer/Client Focus; Demonstrated solid customer service skills.
Results Driven.
A logical and systematic approach to work.
Good time management ability.
Ability to work independently or as part of a team.
Excellent communication skills, both oral and written.
Adept at conducting research into projectrelated issues and products.
Proficient in Microsoft Office Suite, Sage 100 (Mas90) experience a plus.
You are a considerate and adaptable team member who can build positive relationships.
You demonstrate maturity, strong organizational and planning skills.

SUPERVISORY RESPONSIBILITY:
This position has no supervisory responsibilities.

WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. In addition, when needed this job requires you to assist in the warehouse.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and occasionally lift up to 50.

While working in the warehouse the employee may be required to to stand; walk; and stoop, kneel, crouch or crawl.

POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a full-time position. Days and hours of work are Generally Monday through Friday, 8:30 a.m. to 5 p.m.

TRAVEL:
No travel is expected for this position

JOB QUALIFICATIONS:

Minimum Education: Associates in Business, Marketing or related field

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Pay:
$ $25.00 per hour

Expected hours: 40 per week

Benefits: