- Supervises operation of Front Desk during shifts, and provides support to Team Members as needed including but not limited to, guest check-in and check-out, lobby traffic, luggage assistance, determining room rates and availability. Monitors daily performance of Front Desk Team Members to ensure duties are completed accurately, efficiently and timely. Provides highest service experience to guests during all interactions.
- Assists Front Desk Manager in identifying and recommending plans of action or solutions to Front Desk Team Members on office issues or other issues of concern. Participates in hiring process, coaching, mentoring, training and development of Team Members. Completes daily audits to measure quality of operations. Drives performance and engagement of team members. Leads team members to feel empowered to provide excellent service by addressing and resolving guest concerns with immediate and exemplary solutions. Ensures guest interactions are handled with highest level of hospitality and professionalism, accommodating special requests whenever possible with sense of urgency. Checks-in with Front Desk Team Members regularly to help guide and mentor them with the intent to reach Department and individual career goals. Assists in providing trainings of new Front Desk Team Members and ensures successful completion of training goals. Assists in training and communicating to active members on new processes, procedures, electronic or systems applications, and guest services. Leads by example, contributing to an environment which motivates team members to collaborate, learn, perform, and develop their skills. Works with a diverse team of well-trained team members by leading, empowering, sharing knowledge, and coaching throughout employment lifecycle.
- Communicates and collaborates with all department leaders and hourly team members to ensure guest experience is personalized and executed seamlessly. Responds to guest inquiries and complaints in timely, friendly and efficient manner. Accommodates guest requests, contacting appropriate team members as needed. Follows up to ensure requests have been met accordingly. Remains in open communication with VIP Services and Player Development to respond to guest reservation modifications and inquiries. Assists Hotel Senior Management in communicating issues and problems in relation to guests, team members, safety, VIP Services and Player Development. Safeguards confidential nature of guest, Department, and enterprise data.
- Reports all maintenance issues pertaining to facility via internal systems and ensures resolution. Adheres to all health and safety policies and procedures set by enterprise.
- Performs other duties as assigned to support efficient operation of Department.
-
Front Desk Supervisor
2 weeks ago
Easton's Group California, United States3 days ago · Requisition ID: 2889 · Salary Range: · $42,000.00 To 46,000.00 Annually · Looking for a career change? · Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and mana ...
-
Front Desk Supervisor
2 weeks ago
Aramark California, United StatesWhether virtual or in-person, we'd love to see you at one of our upcoming hiring events for hourly positions. · With open membership policies, our Employee Resource Groups create safe spaces for diverse community members and their allies to learn from each other, grow together, a ...
-
Building & Grounds Worker- Fair Park- Part Time
2 weeks ago
Jefferson County, WI Jefferson, United States Part time**ABOUT THE FAIR PARKS OF JEFFERSON COUNTY** · Jefferson County Fair Park provides a county owned facility for all citizens where young and old can gather to display their talents, accomplishments and celebrate their cultures; thereby promoting education, entertainment, and econo ...
-
Registered Nurse
4 days ago
Fresenius Medical Care Boone, United States Full timePOSITION FEATURES: · Sign On Bonus Available · RN—Clinical · About this role: As a Dialysis Clinic Registered Nurse (RN) with Fresenius Medical Care, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis treatment ...
-
IT Service Desk Analyst II
2 weeks ago
Sanmanuel Nsn California, United StatesIT Service Desk Analyst II page is loaded · IT Service Desk Analyst II · Apply · locations · Highland, CA · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · R · Under the supervision of the IT Operations Supervisor, the Service Desk Analyst ...
-
IT Service Desk Analyst
2 weeks ago
Sanmanuel Nsn California, United StatesUnder the supervision of the IT Service Desk supervisors, the Service Desk Analyst ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, creating, prioritizing, documenting, and actively resolving end-user help requests and es ...
-
Health Center Supervisor
2 weeks ago
Planned Parenthood Los Angeles California, United StatesPlanned Parenthood Los Angeles is seeking an experienced and caring · Health Center Supervisor · with excellent communication and customer service skills to join our talented team at our Canoga Park Health Center. This is not a desk job. · PPLA managers roll up their sleeves a ...
-
Payroll Manager
1 week ago
Maybourne Hotel Group California, United StatesThe Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a ...
-
cybersecurity analyst
2 weeks ago
San Bernardino Superior Court California, United StatesThe San Bernardino Superior Court, County of San Bernardino, seeks a Cybersecurity Analyst. Are you passionate about safeguarding digital infrastructures from cyber threats? Join our dynamic team as a · cybersecurity analyst , where you will tackle cutting-edge challenges and pr ...
-
AVT Operations Supervisor
5 days ago
Stanford University California, United StatesThe Audio-Visual OPS Supervisor reports into the Stanford University IT Infrastructure AV Technologies team. This individual is responsible for supporting audio visual equipment in a vast range of venues e.g., huddle spaces, conference rooms, classrooms, multi-purpose event locat ...
-
Information Technology Manager
2 weeks ago
Cobham Sa California, United StatesThis range is provided by Cobham Satcom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. · Base pay range · $100,000.00/yr - $140,000.00/yr · Direct message the job poster from Cobham Satcom · Empowering Futures, One Inspirin ...
-
senior full stack .net developer
2 weeks ago
City of New York California, United StatesThe Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need wi ...
-
ARC Front Desk Attendant
2 weeks ago
City of Columbia, MO Columbia, United StatesPosting Number 1210T Position Title ARC Front Desk Attendant (Temporary Position) Spring 2024 Department Parks & Recreation Job Code 008 FLSA Status Non-Exempt Union Affiliation Unrepresented Pay Grade T08 Job Description Summary · The facility attendant will report to the Admini ...
-
Night Custodial Floater
6 days ago
Columbia Public Schools Columbia, MO, United States(Using a computer is suggested to complete application. Phones are not always compatible.) · POSITION PROPERTIES · Position Title · Custodial Services - Custodian Floater · Schedule / Grade · Custodian / 3 · Job Code · 01FCRV605 · FLSA · Non-exempt · Calendar · HRLY-WH · Benefit ...
-
GIS Tech I
1 week ago
Lincoln University Jefferson City, United StatesPosition Summary · The GIS Tech I will oversee the operation of the Center of Excellence in Geospatial information Science Lab and participate in all its activities. · Essential Function, Duties, and Responsibilities · Oversee the day-to-day operations of the Geospatial Informati ...
-
Guest Services Agent
1 week ago
Avantic Lodging Enterprises Jefferson City, United StatesTHIS POSITION IS 3pm-11pm · Job Summary · Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: register ...
-
Head Custodian
1 week ago
Columbia Public Schools Columbia, United States(Using a computer is suggested to complete application. Phones are not always compatible.) · POSITION PROPERTIES · Position Title · Custodial Services - Head Custodian (Elementary School) · Schedule / Grade · Custodian / 5 · Job Code · ##FCSRV606 · FLSA · Non-exempt · Calendar · ...
-
Image Coordinator
2 weeks ago
Public School Retirement System Jefferson City, United StatesBe a part of the Information and Records Management team at Missouri's largest defined benefit pension plan. As an Image Coordinator, your work will ensure that incoming documents are properly and securely scanned and stored as digital images. · Salary: $42,126 to $51,183 commen ...
-
Housekeeper
1 week ago
Madhav Hospitality, LLC West Columbia, United StatesJob Description · Job DescriptionWe are seeking a Full Time housekeeper to become a part of our team You will be reponsible for cleaning guest rooms/bathrooms and get it ready. Other house duties may be assigned. Full training will be provided. Serious inquiry only. · Responsibil ...
-
Body Shop Assistant Cleanup and Maintenance
2 days ago
Transteck Inc Tarrs, United StatesTRANSTECK, INC.JOB DESCRIPTIONJob Title: Body Shop Assistant Job Reports To: Body Shop Foreman/Body Shop ManagerExempt or Non-Exempt: Non-exempt Full-Time or Part-Time: Full TimeJob Summary:Assist service department with any duties that aid in daily operation. Essential Job Funct ...
Hotel Front Desk Supervisor - California, United States - Sanmanuel Nsn
Description
Hotel Front Desk Supervisor page is loadedHotel Front Desk Supervisor
Apply
locations
Highland, CA
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R
Under the direction of the Front Desk Manager, the Front Desk Supervisor is responsible for ensuring the Front Desk Team creates a pleasurable experience for all guests, prides itself on exceptional proactive service and unparalleled knowledge of property and services, and partners effectively with all other hotel departments to seamlessly cater to guest needs.
The Front Desk Supervisor leads and guides their team to create unique memories, and maintain professional relationships with guests to enhance their overall experience, while following and meeting Service Excellence Standards.
The Front Desk Supervisor assists in managing and supporting consistency of service and delivering results that contribute to the mission and overall success of the Hotel, including accomplishing performance objectives linked to improving customer service and the value of the Hotel's products and services to its customers and clients.
Essential Duties & ResponsibilitiesGuest's registrations are completed within five minutes, conversations are seamless, calm, and clear, avoiding slangs and phrase fragments, etc.
Demonstrates thorough knowledge of Hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge.
Uses up-selling techniques to promote Hotel services and facilities and maximize room occupancy.Oversees check-out processes: ensuring rooms and services are correctly accounted for; point-of-sale system efficiency; handling money; credit and debit card processing; accepting and recording various forms of payment; making change and processing gift certificates and cards.
Provides direction to team members on handling of foreign currencies, credit cards and cash in accordance with Hotel credit and cash handling policies.
Acts in accordance with policies and procedures when working with front of house equipment and property management systems, and monitors proper usage by team members.
Monitors and assists with work schedules and special assignments, including overtime, breaks, and penalties. Compiles and reviews daily reports and logs.Carries out supervisory responsibilities in accordance with the enterprise's policies and applicable laws.
Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education/Experience/QualificationsHigh School Diploma or equivalent is required, Bachelor's Degree preferred.
Five (5) years' hotel experience as Front Desk Agent, Night Auditor or progressive front desk responsibility required.
One (1) year experience in a role leading and coaching others to meet and exceed standards is preferred.
Strong English skills, both oral and written required.
Must have good mathematical and organizational skills.
Must be able to uphold and protect financial, private and confidential information at all times.
Must have strong customer service, problem solving and communication skills.
Must be reliable, pleasant, and maintain a positive attitude.
Must be able to provide great service in sometimes difficult situations and the ability to remain calm under stressful conditions.
Intermediate proficiency in PowerPoint and Microsoft Office (Word, Excel and Outlook) desired.Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
A qualified candidate/employee must have and maintain a valid driver's license with an acceptable driving record as determined by the enterprise's insurance carrier.
San Manuel Band of Mission Indians and Yaamava' Resort & Casino will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.
Join our team todayAbout Us
San Manuel is one of the largest employers in California's Inland Empire.
Managing one of the world's busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions.
Each is an opportunity to learn, grow and contribute to a better future for all of us.Your commitment to San Manuel is matched by our commitment to you.
We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals.
These programs support our pay-for-performance philosophy.#J-18808-Ljbffr
