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IT Service Desk Analyst - California, United States - Sanmanuel Nsn
Description
Under the supervision of the IT Service Desk supervisors, the Service Desk Analyst ensures proper computer operation so that end users can accomplish business tasks.
This includes receiving, creating, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain service level agreements (SLA) expectations.
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as assisting individuals or providing in-person, hands-on help with technical issues.
The Service Desk Analyst I will primarily be tasked with providing support, including walk-ins, over-the-phone support, screen sharing or remote control, live chat support, or email support.
Associate's degree in Computer Science or related field
Minimum one (1) year of related IT work experience is preferred
General IT Service Desk Experience is preferred.
Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum
educational/experience
requirements indicated above.
Demonstrated ability to analyze and diagnose network, computer, and or telecom issues.
Ability to solve technical problems, work well under stress, and follow instructions.
Must possess excellent customer service, and written/oral communication skills.
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Experience working in Casino or Gaming industry is preferred.
Familiarity with Infrastructure, Messaging, Security, and Mobility platforms is desirable.
Strong documentation skills.
Ability to absorb and retain information quickly.
Must be able to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment is desired.
Ability to work assigned shift
(day/swing/graveyard).
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.
Join our team todayAbout Us
San Manuel is one of the largest employers in California's Inland Empire.
Managing one of the world's busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions.
Each is an opportunity to learn, grow and contribute to a better future for all of us.Your commitment to San Manuel is matched by our commitment to you.
We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals.
These programs support our pay-for-performance philosophy.#J-18808-Ljbffr
