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IT Service Desk Analyst II - California, United States - Sanmanuel Nsn
Description
IT Service Desk Analyst II page is loadedIT Service Desk Analyst II
Apply
locations
Highland, CA
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R
Under the supervision of the IT Operations Supervisor, the Service Desk Analyst II provides quick resolutions to end-user IT issues and requests.
This role addresses issues escalated due to complexity and provides informal training on the use of personal computers (PCs) and associated adjuncts.
The Service Desk Analyst II provides full-scale user support, including addressing over-the-phone and walk-in requests, utilizing screen sharing or remote-control options, and facilitating live chat or email support.
In addition, the Service Desk Analyst II delivers training to the Service Desk Analyst I role, and acts as an escalation point prior to Level II & Level III support.
Essential Duties & ResponsibilitiesHigh School Diploma or GED required.
Associate degree in computer science or related field is preferred.
Minimum two (2) years of related IT work experience required.
Minimum one (1) year of general Service Desk experience in an enterprise environment is required.
Demonstrated ability to analyze and diagnose network, computer, and or telecom issues.
Ability to solve technical problems, work well under stress, and follow instructions.
Must possess excellent customer service, and written/oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Experience working in Casino or Gaming industry is preferred.
Familiarity with Infrastructure, Messaging, Security, and Mobility platforms desirable.
Strong documentation skills.
Ability to absorb and retain information quickly.
Must be able to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Ability to work assigned shift
(day/swing/graveyard).
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
San Manuel Band of Mission Indians will make reasonable accommodations in compliance with applicable law.As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.
Join our team todayAbout Us
San Manuel is one of the largest employers in California's Inland Empire.
Managing one of the world's busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions.
Each is an opportunity to learn, grow and contribute to a better future for all of us.Your commitment to San Manuel is matched by our commitment to you.
We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals.
These programs support our pay-for-performance philosophy.#J-18808-Ljbffr
