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Rancho Palos Verdes

    Catering & Conference Services Coordinator (Full Time) - Rancho Palos Verdes, United States - Terranea

    Terranea
    Terranea Rancho Palos Verdes, United States

    1 week ago

    Default job background
    Full time
    Description

    Overview:

    Provide administrative support to Catering and Conference Services Managers by ensuring the successful organization and management of all Catering and Group business.

    Responsibilities:
    • Develop and maintain all filing systems within the department
    • Distribute Banquet Event orders (BEOs) in a timely and efficient manner
    • Ensure that all information is correctly loaded in Delphi
    • Maintain complete knowledge of hotel services, features, hours of operation and daily events
    • Run daily, weekly and monthly reports as needed
    • Assist Catering and CS Managers in all activities, including, but not limited to; BEO creation, group resume creation, client services, amenity forms, room inspections and reservations, restaurant and spa reservations, merging of documents,
    • Provide general information: address guests' questions regarding hotel services and policies.
    • Answer the telephone and direct calls/messages to appropriate personnel or guests. Follows up on minor customer problems.
    • Retrieve and distribute departmental mail
    • Make photocopies and process as specified
    • Process all changes to BEOs and complete BEO change log as needed
    • Insert banquet check numbers into Delphi
    • Assist managers in calling clients for their function guarantees
    • Attend designated meetings, take minutes, transcribe and distribute
    • Answer telephone inquiries
    • Assist managers in calling vendors for specified items
    • Continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies at all times
    • Comply with any other reasonable tasks requested by management and any reasonable request made by a guest
    • Ensure and maintain security and confidentiality of information relating to guest/employee data held within the hotel. Re-direct press calls at all times to the correct personnel and do not disclose any data to outside sources

    Additional Duties & Responsibilities:

    • Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner
    • Be responsible for the cleanliness of the immediate work area as well as the general property
    • Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions
    • Jewelry is prohibited except for wedding rings and watches and approved earrings for female employees. Male employees may not wear earrings while on duty
    • Do not sleep on duty
    • Must subscribe to proper grooming, dress, and uniform standards as set forth by Company policy
    • Be courteous to all guests and fellow associates
    • Maintain behavior consistent with sexual harassment/hostile work environment policy as dictated in the Employee Handbook
    • Communicate effectively with peers, management, line and front of the house employees
    • Practice effective listening: (seek to understand)
    • Performs related duties as required
    Qualifications:
    • Typing 50-60 wpm and strong computer skills required. Salesforce experience preferred.
    • Pleasant disposition and professional appearance.
    • Strong communication skills, accurate cash handling and appointment making skills; ability to multitask
    • High School education or equivalent.
    • Strong Computer Skills required.
    • Must be able to speak, comprehend, read, and write English
    • Must have strong customer service skills
    • Must have ability to implement and uphold service standards
    • Must have ability to prioritize and organize work assignments
    • Must have ability to interact with all associates and resort guests
    • Must be able to effectively handle stressful, high-pressure situations
    • Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force
    • Must be able to stand or walk for long periods of time

    Compensation:

    Base Pay Start Rate: $25.75/Hr.

    We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match

    #Terranea

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