Outpatient Services Coordinator - Anaheim, United States - Anaheim Community Hospital

Description

POSITION TITLE:
Outpatient Services Coordinator


REPORTS TO (TITLE):Director of Clinical Services


EMPLOYEE PAY STATUS:
Non-Exempt


DESCRIPTION OF POSITION:

The Outpatient Services Coordinator performs varied secretarial and clerical duties for the Director of Clinical Services.

They assist with a variety of assignments and office functions and enhances department effectiveness by providing information and support to the Clinical Services Director.

KEY RESPONSIBILITIES:

• Prepare attendance logs daily for each track and stamps group notes for each expected attendee.
• Maintain accuracy of attendance boards and pending boards. Assures absences are noted as well as attendees checked off. Update travel changes as will scheduled changes ("tapers") Call in lunch count to dietary and serve lunch when necessary.
• Assure charts are available for new admissions and all appropriate forms are present for each newly admitted patient. Make photocopies of assessments from previous records as appropriate.
• Take photograph and orient new patients to facility this includes tour of physical plant unless patient has been previously in the hospital program and declines. Provide attendance slip for appropriate group.
• Transcribe treatment orders in a thorough and accurate manner. Make out lab slips as necessary and assure diet slips are given to Dietary department. Obtain approval/signature of RN.
• Maintain accuracy of Admission and Discharge Log.
• Maintain accuracy of H&P Log and assist physicians with H&P as necessary. Notify physician of a H&P consult needed.
• Assures previous record available for physician (medical), psychiatrist, and staff for initial assessments.
• Assure accurate tracking for all nonattendance and noshows. Call all patients not present and document reasons on nonattendance log and in patient chart. Advise Program Manager of unusual circumstances. If patient has not yet started program, document attempts to reach client on 137
• Stamp and file group notes, assessments, At-Home Reports, labs, etc. Check for date and accuracy. Assure that there is an entry for each group or explanation why patient was not in group.
• Audit discharge charts for inaccuracies. Assure all pages are stamped and dated, all appropriate assessments (including copying of assessments) are in order, labs are filed if ordered, CD counselor has completed treatment plan.
• Order supplies and maintain adequate supplies of all forms and supplies. Prepare orders for manager approval.
• Provide photocopy and fax services as requested.
• Maintain open charts in an orderly fashion and assure accurate labeling. Assist with chart audits.
• Maintain tracking log, daily staffing report and assist with month end report.
• Assist with data collection for performance improvement activities.
• Provide guidance to the Admissions Clerk/Insurance Verifier with the establishment of payment schedules for patient's families.
• Ensure the effective functioning of all department office equipment, and coordinates with appropriate vendors for repairs as needed.
• Promotes and maintains harmonious and effective relationships and communications within the department and with other departments.
• Assists the Program Director and Manager with the safety program.
• Transcribes and distributes minutes of administrative meetings, as assigned.
• Completes incident reports as assigned.
• Collaborates with other administrative staff in strategic planning activities with the goal of ensuring ongoing effectiveness of the program.
• Acts as program information systems administrator, including performing backups, acting as liaison between Hospital Information systems staff and program staff.
• Ensures that required client demographic and financial information is entered into contracting county's management information systems.
• Ensures that required billing information is entered into contracting county's information system and balances are the same as program information.
• Provides billing information to the Business Office and to ancillary providers as required.
• Coordinates and supervises the program account's payable function.
• Maintains the program petty cash fund account, if system allows.
• Other duties as assigned.

Minimum Requirements:


Education and Licensing:

• High School diploma or equivalent, required.
• Bachelors' degree, preferred.

Knowledge and Experience:

• Minimum of two (2) year experience in a health care facility, preferred.
• Two (2) year of office management experience, required.
• Valid driver's license, required.
• Must have knowledge of medical terminology and must be able to type 30 wpm.

Skills and Abilities:

• Communicates appropriately and clearly to the Director of Clinical Services.
• Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.
• Maintains a good working relationship within the department and with other dep