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Webster

    Frontline Support Engineer - Broomfield, United States - Creative Financial Staffing

    Creative Financial Staffing
    Creative Financial Staffing Broomfield, United States

    3 weeks ago

    Creative Financial Staffing background
    Description

    Frontline Support
    Engineer
    (Must live in Colorado)
    No Sponsorships or C2C

    About the company

    • Smaller company and Team
    • Mostly remote after training
    • Competitive benefits (healthcare and pto very generous)
    • Must have MSP or Enterprise IT Help desk experience
    You will:
    • Troubleshoot various tickets, device/printer issues, password reset, VPN, active directory, group policy, basic networking
    • Helping clients from different industries, provide top tier service, treat clients as if they were your own
    • Contributing to and expanding upon comprehensive online knowledge base for IT staff and end users
    • Assisting in the development of all standard and custom workstation configurations; self-service software catalogs, and ongoing application installations
    • Participating in the testing of all end-user related software including all appropriate patches and updates across the organization
    Qualities you will bring:
    • Ability to configure and troubleshoot end-user issues within Microsoft (MS) Office 365 Office Online, OneDrive, OneNote, and O365 Administration
    • MCSA: Win10, MCSA: Office365, ITIL: Foundation, and/or CompTIA
    • Demonstrated experience, support at the enterprise-level
    • Proven knowledge of and adherence to IT network, computer, server, and device security best practices
    • Experience working within a small team, using ticketing system, working with a variety of issues and environments
    • MSP experience is a must

    #INMAY2024

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