Endpoint Engineer, Support Services - Broomfield, United States - Quantinuum

Description

Science Led, Enterprise Driven - Accelerating Quantum Computing

Quantinuum is the world's largest integrated quantum company, pioneering powerful quantum computers and advanced software solutions. Quantinuum's technology drives breakthroughs in materials discovery, cybersecurity, and next-gen quantum AI. With approximately 500 employees, including 370+ scientists and engineers, Quantinuum leads the quantum computing revolution across continents.

We unite best-in-class software with high-fidelity hardware to accelerate quantum computing. With integrated full-stack technology, our world-class team is rapidly scaling quantum computing.

Quantinuum recently secured $300m in funding, visit our news pages to learn more about this and other Quantinuum scientific breakthroughs and achievements:

We are seeking an Endpoint Engineer, Support Services in our Broomfield, CO Location.

About the Role:

You will function as a seasoned and proven endpoint engineer on the support services team to ensure our endpoint infrastructure is consistently up-to-date, stable, and aligned with IT best-practices and our information security program. This role will report to the Support Services Manager and work in partnership with our global IT organization, including engineering, enterprise apps, and the support team. In this role, you will oversee our endpoint infrastructure and systems and ensure standards are upheld and implemented consistently and uniformly across the global enterprise. Your primary responsibilities will include endpoint configuration and management, patch management, desktop image creation, management and deployment, and application packaging and deployment, among others. While many of our endpoints are or will be supported through Microsoft-centric technologies (e.g., Entra, Active Directory, Intune, and Defender for Endpoint (DfE)) our environment is heterogeneous and includes Mac and Linux endpoints as well.

Your hands-on expertise will be critical in helping to execute an enterprise-wide IT strategy and roadmap that is aligned and positioned to innovate and deliver compelling business value on a global scale. You will work to ensure stakeholders have access to our systems and services whenever and wherever they need them.

You will be supported by a global IT organization, providing innovative solutions and services to scientific teams to increase collaboration, productivity, and development of quantum software, applications, and hardware which will have a future impact on our everyday lives. Previous experience in a relatable role working as part of a high-performing team is preferred. A natural desire to collaborate, problem solve, and exceed end-user expectations is ideal for this position.

Key Responsibilities:

• Install, configure, and maintain desktop hardware and software, including operating systems, applications, and drivers.
• Deploy and manage Mobile Device Management (MDM) solutions to secure and control mobile devices, including smartphones and tablets.
• Perform routine maintenance tasks, such as software updates, patches, and system optimizations, for both desktops and mobile devices.
• Troubleshoot desktop hardware and software issues, as well as mobile device-related problems, providing timely resolution to minimize downtime.
• Respond to user support requests and provide technical assistance to resolve desktop and mobile device issues.
• Collaborate with other IT teams to ensure seamless integration of desktop and mobile systems with network infrastructure and enterprise applications.
• Create and maintain documentation related to desktop configurations, mobile device policies, and troubleshooting steps.
• Assist in the planning and implementation of desktop and mobile device infrastructure projects, such as hardware refresh cycles and software upgrades.
• Stay current with emerging technologies and industry trends related to desktop computing and mobile device management.
• Proactively engage with leadership, stakeholders, and end users to foster a culture built on collaboration, teamwork, and continuous improvement.
• Ability to respond to and resolve after-hours events or crises.
• May have the opportunity to travel to other sites within the scope of duties.

• High School Diploma/GED
• Minimum 5+ years' experience in heterogenous desktop and endpoint administration, with a focus on enterprise-level and geographically distributed environments.
• Minimum 5+ years' experience and expertise in desktop imaging, deployment, and patch management including reconfiguring, pruning services, and optimizing performance.
• Minimum 2+ years' experience with Microsoft Intune and JAMF.
• Applicants for employment for this position must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Quantinuum. (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)

• Bachelor's degree in computer science, Engineering, Information Systems, or related field and/or equivalent formal training.
• Certifications such as Microsoft 365 Certified: Endpoint Administrator, ITIL, CompTIA A+.
• Proven experience as an endpoint engineer or similar role, preferably with experience in Mobile Device Management (MDM).
• Extensive and demonstrable knowledge of IT systems, services, and hardware (peripherals and endpoints) and enterprise-level tools, standards, and procedures.
• Strong expertise in Microsoft Windows operating systems (Windows 10/11), Office 365 suite, Active Directory, Group Policy, DfE, and Intune.
• Proven experience supporting Mac and/or Linux endpoints at the enterprise level.
• Extensive knowledge of Defender for Endpoint. Experience working with Intune from the ground up is a plus.
• Experience with ManageEngine Endpoint Central is a plus.
• Experience with virtual desktop infrastructure (VDI) technologies, such as VMware Horizon, Citrix Virtual Apps, Azure Virtual Desktop, or similar.
• Knowledge of endpoint security solutions and best practices.
• Strong analytical, problem-solving, and decision-making skills with exceptional attention to detail.
• Excellent communication and interpersonal skills to collaborate effectively with team members and stakeholders.
• Strong technical knowledge of desktop hardware, operating systems, software applications, networking, and IT infrastructure.
• Knowledge of scripting languages (e.g., PowerShell) for automation and task efficiency.
• Ability to document procedures and design workflows to improve workplace support.
• Relentless pursuit of customer service and employee satisfaction.
• Proficiency in IT service management (ITSM) frameworks and tools.
• Reliability and a willingness to be flexible in meeting the demands of a fast-moving business.