Summer Teller - Boscawen, United States - Franklin Savings Bank

Description

Skills/Experience/Training

• High School Diploma or equivalent is required.
• No prior experience is required although there is a strong preference for individuals who have prior retail sales and customer service experience.
• Must possess strong interpersonal skills and communicate effectively both verbally and in writing.
• Maintain strong knowledge of bank products and services.
• Exhibit tact and diplomacy.
• Good organizational skills.
• Must have a valid driver's license as travel from time to time may be necessary

**_We will earn our customers' business every day, by being the very best at what we do.
- **
FRANKLIN SAVINGS BANK
**Functional Position Description

Personal Banker 1
**Non-Exempt
**Service Criteria

All individuals holding positions within Franklin Savings Bank are responsible for conducting themselves in a manner consistent with FSB's Pledge of Excellence.

The Pledge of Excellence describes standards of conduct that will be consistently demonstrated with customers and coworkers. These include Accuracy, Quality Service, Professionalism, Confidentiality, Teamwork, Respect, Timeliness, Innovation, Communications, and Enjoying the Journey.

All employees are expected to be familiar with the descriptions of these standards and to understand the importance of consistently demonstrating them while performing their duties.

**Purpose

Following the bank's Mission and Vision, the goal of this position is to provide efficient, accurate and professional service to new and existing customers.

Service will be provided with a consistent level of quality service, recognizing the need to retain and expand our customer relationships.

The Personal Banker will actively refer customers to the appropriate area of the bank, or its affiliate, Independence Financial Advisors (IFA).

Incumbents are encouraged to actively engage in their own development of knowledge and job skills. Individual skill development will be supported through ongoing training and coaching.

This position is accountable to the Branch Manager.


Responsibilities:

• Responsible and accountable for representing the bank in a courteous, friendly, confidential, knowledgeable and professional manner to ensure that each customer's experience exceeds expectations.
• Responsible for providing prompt, efficient and accurate service in processing all transactions and service requests, whether in person or over the phone, to customers and coworkers.
• Satisfactorily complete required compliance, regulatory and internal training.
• Consistently use all sales techniques, including exploring customers' needs through the use of questioning skills and benefit statements to ensure a consistent and valued customer experience.
• As a participant in the Retail Banking RoadMap Incentive Plan, must at a minimum, meet individual performance expectations which will contribute to the attainment of branch and department goals.
• Meet or exceed individual goals for sales and referrals. Provide remarkable customer service through all customer interactions.
• Comply with proper disclosure requirements, state and federal regulations, including but not limited to consumer privacy policies, CIP and Funds Availability.
• By maintaining a general knowledge of services offered through IFA, identity referral opportunities to attain goals established for investment and insurance referrals.
• Drive efforts in the branch to identify and implement a positive overall customer experience which will build customer loyalty and enhanced relationships.
• Adhere to all operational controls, including legal, corporate, and regulatory policies and procedures to ensure the safety and security of customers and bank assets.
• Deepen consumer and business customer relationships by effectively recommending bank products and services that meet financial needs.
• Resolve account service issues and respond to customer inquiries promptly and effectively.
• Responsible for buying and selling cash from the vault, ensuring cash drawer limits are not exceeded and drawer is locked when unattended.
• Responsible for balancing cash drawer daily, adhering to balancing guidelines and retail performance guidelines.
• Update customer relationship management systems with appropriate information.
• Provide for the proper security of all nonpublic personal information (NPPI).
• Responsible and accountable for maintaining knowledge of the bank's products and services and can demonstrate proficiency in the use of our electronic delivery solutions.
• Promotes team efforts in all areas.
• Assist with the daily branch operations, including balancing of vaults, and ATM's, coin machine maintenance, cash advance terminals and branch negotiables.
• Adhere to all safety, security and soundness policies.
• Properly identify customers to protect both the customer and the bank from loss.
• Determine proper funds availability based on regulatory requirements and complete hold notices as neede