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    Host - New York, United States - Arlo NoMad

    Arlo NoMad
    Arlo NoMad New York, United States

    2 days ago

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    Description

    Job Description

    Job Description

    Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more".....

    The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is 'the person who receives or entertains other people as guests'. You are responsible for setting the tone


    RESPONSIBILITIES AND AUTHORITIES:

    • Always treats guests with courtesy and respect in a variety of situations.
    • Displays honesty & integrity.
    • Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
    • You build strong partnerships with internal customers and outside vendors
    SPECIFIC DUTIES:
    • Responsible for welcoming and greeting all guests.
    • Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees.
    • Responsible for recognizing regular and VIP guests.
    • Use personality and hospitality skills to provide a seamless and memorable guest experience.
    • Dress professionally in clean and presentable attire, and never forgetting to wear a smile.
    • Check guests in.
    • Walk guests to tables and engage in conversation while doing so.
    • Pull out chairs and present menus individually.
    • Listen to guests' complaints and work to diffuse any unhappy guest situations. Utilize management to help.
    • Master the operations of the Open Table system.
    • Complete all opening and closing side work as assigned.
    • Interact with fellow employees and guests in a cheerful, professional manner.
    • Communicate with the Maitre'd any open tables, long waits, or guest issues.
    • Courteously handle and apologize for any tables waiting past their reservation time.
    • Welcome all guests with the same hospitality you would extend to guests in your home.
    • Responsible for wishing all guests a warm farewell.
    • Handle reservations.
    • Answer all phone calls with a warm, inviting & professional tone.
    • Cater to all guest needs & requests by communicating via email & telephone.
    • Confirm all reservations 1 day prior.
    • Communicate all Event Inquires to the Sales Team.
    • Forward all phone messages.
    • Handle all credit card authorizations for guests.
    • Acquire all credit card Information for Itemized receipts and credit card disputes.
    • Forward all lost and found inquires to management.
    • Maintain an efficient and accurate reservation system (Open Table or any other system we may use).
    • Have a working understanding of all basic restaurant Information.
    • Understands complete floor plan & service flow of the restaurant.
    • Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre'd.
    • Keep reservations office clean and organized.
    • Always remember that the guests' phone interactions with host are a very important part of the dining experience; you will be the diner's first impression of the restaurant.

    REQUIREMENTS:

    • 1-2 years of similar experience
    • Understanding the reservations system (Open Table)

    Salary:

    $ $22.00/hour

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