Host - New York, United States - ilili New York
Description
_Welcome to ilili, the premier institution of Lebanese food culture and hospitality values in the US._
- Executive Chef and Owner Philippe Massoud has built ilili's reputation as a culinary goto destination for elevated Lebanese cuisine. ilili's restaurants are a vibrant and bustling meeting place where the refinement of neighborhoods meets the generosity of Lebanese hospitality._
As a
Host at ilili, you will work as an integral part of the service team and play a large role in cultivating an excellent guest experience.
Key Responsibilities:
- Maintain a warm and welcoming demeanor towards guests from when they first arrive though their departure
- Field reservation inquiries through Open Table and via phone
- Responsible for answering all incoming phone calls and answering guest requests/inquiries in a timely and professional manner
- Assist in plotting out the daily layout of all reservations and navigate walkin requests with future reservations in mind
- Maintain customer notes and communicate these preferences/needs with the Management staff to ensure seamless and thoughtful a dining experience
- Stay calm under pressure—ability to orchestrate smooth service when the restaurant becomes busy
- Check in items before seating guests as requested and follow Coat Check SOP for keeping organization in this area
- Train new Hosts (as needed) on delivering excellent service while maintaining standard shift responsibilities noted above; such training to occur onthejob with new hosts shadowing you as you perform your key responsibilities
- Assist fellow team members as needed to ensure seamless customer experience
As a member of our team you should have:
- Minimum of 2 years' experience as a host/maître'd in a fast
- paced, high
- end restaurant
- A positive attitude and excellent communication and interpersonal skills
- Fluency in English is required. Other language knowledge is a plus
- The ability to stand for long periods of time. You should also be able to lift, carry, push, or pull up to 20 lbs
- Flexible availability: weekends, nights, and holiday availability is a must
As a member of our team you can expect:
- Health, dental, and vision benefits based on eligibility requirements
- Paid Time Off (PTO) to enjoy time away
- Transportation benefits
- Dining benefits
- The support to grow your skillset and your career
The compensation for this role falls between $__18-21/hr_
_ _
ilili Restaurant is an equal opportunity employer.
Qualified applicants are considered on the basis of their ability and job-related qualifications and without discrimination based on race, creed, color, religion, sex, national origin, marital status, sexual/gender orientation, age, disability or any other classification prescribed under applicable federal, state or local law.
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