- Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
- Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with ALL providers in a courteous manner.
- Provide check in process for patients.
- Verify and update necessary demographic information.
- Maintain provider schedules.
- Keep a neat and orderly work and lobby area.
- Maintain relevant office supplies for department effectiveness.
- Distribute mail to appropriate staff members.
- Schedule initial and follow up visits and appointments as requested.
- Ensure patient completes all paperwork pertaining to the office visit including insurance information, etc. prior to patient seeing provider.
- Post any payments including co-payments, payments toward account balances, collections, etc.
- Change financial class for charges on a patient's account that need filed to update INS.
- Maintain and balance payment drawer at end of day including cash, checks and charges.
- Enter adult history forms into the electronic medical record.
- Perform related work as required.
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patient service representative - Champaign, IL , USA, United States - Christie Clinic
Description
Christie Clinic's department of Physical Therapy is seeking a full time Patient Service Representative at The Fields from Monday-Friday 8:00am-5:00pm.Duties include greeting clinic patients upon arrival, answering incoming phone calls, scheduling appointments and assisting with the checkout or rescheduling process. The PSR will also serve as a liaison between patient and medical support staff ensuring that all patient matters are addressed prior to seeing the provider.
Excellent customer service and computer skills required. Previous experience in a medical office setting,knowledge of insurance and medical terminology is strongly preferred.
TYPICAL PHYSICAL DEMANDS:
Demands include sitting, standing, walking, bending, stooping, stretching and lifting up to 25 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.
TYPICAL WORKING CONDITIONS:
Work is performed in a medical office setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids and other waste common to a health care environment. Requirements may include working irregular hours.
JOB DUTIES: (This list may not include all of the duties assigned.)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
