Patient Service Representative - Champaign, United States - Christie Clinic, PLLC

Christie Clinic, PLLC

Verified Company

Champaign, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Christie Clinic is seeking a full time Patient Service Representative
(Sign-On Bonus Available) in our Foot & Ankle department from Monday-Friday 8:00am-5:00pm at the Christie at the Fields clinic.

Duties include answering incoming phone calls, scheduling appointments, conducting retail sales and assisting with the checkout or rescheduling process. The patient service representative will also serve as a liaison between patient and medical support staff.

Excellent customer service and computer skills required. Previous experience in a medical office setting, knowledge of insurance and medical terminology is strongly preferred.

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching and lifting up to 25 pounds.

Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in the reception area and involves frequent contact with patients as well as exposure to communicable illnesses.

Requirements may include working irregular hours.

JOB DUTIES:
(This list may not include all of the duties assigned.)

Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
Provide checkin process for patients.
Verify and update necessary demographic information.
Maintain provider and Barefoot Spa schedules.
Keep a neat and orderly work and lobby area.
Maintain relevant office supplies for department effectiveness.
Schedule patient MRI's, Bone Scans, CT's, etc.
Schedule patients who have been referred to the department.
Conduct retail sales of Powersteps, Superfeet insoles, etc.
Collect payments for the Barefoot Spa.
Balance drawer, print financial reports and make deposit from daily retail sales.
Receive and distribute mail.
Obtain authorizations for orthotics if needed and receive final product.
Contact patients to let them know that orthotics have arrived.
Write notes for patients to be back in and out of work, P.E. etc.
Perform related work as required.

Experience:
Preferred

Experience in a medical office setting

Education:
Required

High School or better

Skills:
Required

Computer literacy
Ability to multitask
Ability to communicate effectively
Ability to speak clearly and concisely
Appointment scheduling
Medical terminology

Behaviors:
Required

Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)