- Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
- Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
- Provide check-in process for patients.
- Verify and update necessary demographic information.
- Maintain provider schedules.
- Keep a neat and orderly work and lobby area.
- Maintain relevant office supplies for department effectiveness.
- Remain aware of provider's erratic and unpredictable schedule. Keep patients updated on provider's schedule.
- Contact patients in the event an appointment must be cancelled.
- Receive payments using software system, balance daily and print off financial reports daily.
- Create a monthly tally sheet of how many cosmetic procedures have been performed by the provider and esthetician and by product used.
- Take medication refill requests or questions through the electronic medical record to be sent to the work list for the MOA or RN.
- Offer patients information regarding the Patient Portal. If interested, have patient fill out necessary paperwork to apply.
- Completes treatment scheduling process for the department in a timely manner.
- Serves as the liaison between patient, office, and insurance carrier to facilitate timely schedule of recommended treatment.
- Verifies requested surgeries for all treatments as medically necessary.
- Obtains precertification for procedures and/or medications.
- Ensures authorizations for VA patients are in place prior to patient's appointment.
- Coordinates patient surgeries with existing physician surgical schedule.
- Provides patient and family pre-op instructions as directed by physician.
- Provides patient and family post-op instructions as directed by physician.
- Needs to be an excellent multi-tasker.
- Maintain an organized work area. (Filing patient orders, routers, etc.)
- Complete assigned EMR encounters.
- Duties include sitting, standing, walking, bending, stooping, stretching and lifting up to 30 pounds.
- Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.
- Perform related work as required.
-
Patient Service Representative
2 weeks ago
Christie Clinic, PLLC Champaign, United StatesChristie Clinic is seeking a full time Patient Service Representative**(Sign-On Bonus Available)** in our Foot & Ankle department from Monday-Friday 8:00am-5:00pm at the Christie at the Fields clinic. · Duties include answering incoming phone calls, scheduling appointments, condu ...
-
Guest Service Representative
2 weeks ago
Nothing Bundt Cakes - Champaign Champaign, United States**Benefits**: · - Employee discounts · - Flexible schedule · - Free uniforms · - Opportunity for advancement · - Paid time off · - Training & development · At **Nothing Bundt Cakes**, we refer to our guest services representatives as **Joy Creators** A Joy Creator sweetens up the ...
-
Patient Service Representative
2 weeks ago
Christie Clinic, PLLC Champaign, United StatesChristie Clinic's department of Orthopedics/Sports Medicine is seeking a full-time Patient Service Representative from Monday-Friday 7:55am-5:00pm at Christie Clinic at the Fields. · Duties include greeting clinic patients upon arrival, answering incoming phone calls, scheduling ...
-
Customer Service Representative
2 weeks ago
Fifth Dimension Collision Repair Champaign, United StatesYou will play a major role in how our customers feel about their experience at our Collision Repair Shops. We are known for providing Outstanding Customer Service and are looking for someone who shares our passion for helping others. As the last person a customer interacts with, ...
-
Member Service Representative
1 week ago
Illinois Educators Credit Union Champaign, United States Full time**_Who We Are..._** · Our members come from all different walks of life and so do we. We hire great people from a wide variety of backgrounds, experience and education as our diversity makes our company stronger. · Illinois Educators Credit Union stands strong in our core beliefs ...
-
Patient Service Representative
2 days ago
Christie Clinic, PLLC Champaign, United StatesChristie Clinic's department of Vein and Vascular is seeking a full-time Patient Service Representative from Monday - Friday 8:00am-5:00pm at the University Clinic. · Duties include acting as a liaison between patients and medical staff. Other duties include greeting patients, sc ...
-
Customer Service Representative
5 days ago
University of Illinois Urbana-Champaign Urbana, United States**Customer Service Representative - Veterinary Teaching Hospital**: · **Veterinary Teaching Hospital**: · Job Summary · Under general supervision, the Customer Service Representative will represent the Veterinary Teaching Hospital in all communications with referring doctors, cli ...
-
Insurance - Customer Service Representative
3 weeks ago
Insurance Risk Managers Champaign, United States**Great opportunity to work with a great company. Excellent training program **The role of Customer Service Representative supports the Commercial Lines Account Executive and is crucial to the success of our agency. The focus is to perform the essential function of aiding our bus ...
-
Patient Services Representative
1 week ago
Carle Health Urbana, United StatesDepartment: Pediatric Specialties-Curtis · - Entity: Champaign-Urbana Service Area · - Job Category: Clerical/Admin · - Employment Type: Full - Time · - Job ID: 42773 · - Experience Required: 3 - 5 Years · - Education Required: Associates Degree · - Shift: Day · - Location: Urban ...
-
Universal Service Representative, Teller First
3 weeks ago
University of Illinois Community Credit Union Champaign, United StatesThe Universal Service Representative (USR) is a financial mentor that listens to our member needs. They look out for our member's best interest and provide guidance on solutions to improve their financial life. The USR will expertly represent UICCU and form professional relations ...
-
Medical Assistant/patient Service Representative
2 weeks ago
Christie Clinic, PLLC Champaign, United StatesChristie Clinic's Department of Urology is seeking a PRN(as needed and non-benefit eligible) Medical Assistant/Patient Service Representative between Monday-Friday from 8:00am to 5:00pm at our Christie Clinic at The Fields location, with ability to float to the Danville at The Ri ...
-
Full-time Member Service Representative
2 weeks ago
University of Illinois Community Credit Union Urbana, United States Full timeA Member Service Representative (MSR) is a financial coach that listens to our members needs. MSRs look out for our members best interest and offer solutions to improve their financial life. MSRs will act on our value proposition and be easy to work with. · As the face of our org ...
-
Part-time Customer Service Representative
5 days ago
TWO MEN AND A TRUCK® Champaign, United States Part time**_Starting pay: $20 per hour + incentives_** · The Part-Time Customer Service Representative (CSR) actively engages customers both via phone and in person to recommend, offer and sell services based on the customer's needs. The objective of the CSR is to work with other staff to ...
-
Patient Services Representative-obgyn Clinic
2 days ago
Carle Health Urbana, United StatesDepartment: Ob/Gyn Clinic - CPG · - Entity: Champaign-Urbana Service Area · - Job Category: Clerical/Admin · - Employment Type: Full - Time · - Job ID: 39892 · - Experience Required: 3 - 5 Years · - Education Required: Associates Degree · - Shift: Day · - Location: Urbana, IL · - ...
-
Customer Service Representative, Evenings
2 weeks ago
Circle K Champaign, United States Full timeStore : 1511 N Prospect, Champaign, Illinois 61820 Availability - Shift/Days Evenings Shift Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to g ...
-
Customer Service Representative, Evenings
2 weeks ago
Circle K Champaign, United States Full timeStore : 609 E University, Champaign, Illinois 61820 Availability - Shift/Days Evenings Shift Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to ...
-
Customer Service Representative
3 weeks ago
Walman Champaign, United States** The Walman Optical Company** · ** Customer Service Representative** · Champaign, IL 61821 · We are currently seeking a **Customer Service Representative** for our fast-paced Optical Lab located in Champaign, IL. This is an excellent opportunity to join our TEAM We are the # ...
-
Customer Service Representative
6 days ago
Hudson Technologies Inc Champaign, United StatesJob Description · Job DescriptionTitle: Customer Service Representative · Department: Customer Service · Reports To: Customer Service Manager · FLSA Status: Non-exempt · Hours of Operation will depend on the location: · Champaign, IL – 10am till 6:30pm · Woodcliff Lake, NJ – 11 ...
-
Member Service Representative
1 week ago
Illinois Educators Credit Union Champaign, United States Full timeJob Description · Job DescriptionWho We Are... · Our members come from all different walks of life and so do we. We hire great people from a wide variety of backgrounds, experience and education as our diversity makes our company stronger. · Illinois Educators Credit Union stands ...
-
Member Services Representative
3 weeks ago
Crunch Fitness Champaign, United States· The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our member ...
Patient Service Representative - Champaign, United States - Christie Clinic
Description
Christie Clinic's department of Dermatology is seeking a full-time Patient Service Representative from Monday - Friday 8:00am-5:00pm or 7:30am-4:30pm at the University Clinic.
Duties include acting as a conduit between department chair, coordinator and staff, greeting clinic patients upon arrival, assisting with the check in process, answering incoming phone calls, scheduling appointments, collecting payments and assisting with the checkout or rescheduling process.
TYPICAL PHYSICAL DEMANDS:
Duties include sitting, standing, walking, bending, stooping, stretching and lifting up to 30 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.
TYPICAL WORKING CONDITIONS:
Work is performed in the reception area and involves frequent contact with patients as well as exposure to communicable illnesses. Requirements may include working irregular hours.
Responsibilities:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
